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Nina received overwhelming praise for her exceptional customer service, with many customers highlighting her professionalism, knowledge, and willingness to go above and beyond.
Staff Performance
Multiple reviews commended the staff, particularly Nina and Mara, for their helpfulness, friendliness, and ability to handle multiple customers efficiently.
Store Experience
Customers expressed satisfaction with the overall store experience, noting a welcoming atmosphere and a strong preference for this location over others.
Mixed Feedback
While many reviews were positive, there were a few negative comments regarding service quality and issues with billing, indicating inconsistency in customer experiences.
DD
Denise Demeritte
Dec 9, 2025
5.0
Jashel and Nina they I have grate customer service at cricket this location goes above and beyond with helping all the time god bless them always they have the best employees I love them. They great excellent excellent excellent customer service Thank you they both need a raise and bonus these girls go out of there way for anything little thing needed by us customers
WM
William Melton
Nov 25, 2025
5.0
to whom it may concern.as a customer with Cricket i came to this store for help with my phone and the manager Nina took it and fixed all my problems and concerns . she went above and beyond. a very professional and knowledgeable young lady . Nina should be made aware of her outstanding relationship with customers. she is a great asset to your company and deserves a raise if not a promotion to regional manager.
JI
Jacob Insley
Sep 27, 2025
5.0
Nina is incredible, very understanding, knowledgeable, and very helpful with replacing my phone and switching phone plan. 5 star, best customer service
JU
Jose Uribe
Aug 9, 2025
5.0
Me and my family have been part of this phone company for years and we had the pleasure to have Nina take great care of us. She was kind and very welcoming and took care of us with urgency. I hope we get the pleasure to continue making business specifically at this Location. She truly is a leader and an amazing employee.
MD
Mary Diaz
Jun 5, 2023
5.0
Nina is the ABSOLUTE BEST!!! Always going above and beyond to help EVERY customer that comes through the door.. And with quite possibly the best attitude and personality! Just love walking in and seeing her face, I know it will be a pleasant experience when she's working 💜 Should be able to give her 10 ⭐'s