Geek Squad

Reviews

• BB

  Brandon Tallent (Dr Brandon)

  Feb 2, 2024
  4.0
  Staff were super helpful, but dealing with my computer could have gone better.
• TC

  Tommy Connell

  Aug 4, 2023
  2.0
  Called Geek Sqd in Valdosta, Ga. 4-8-23 at 1700hrs to find out if I could get a screen replaced on my Sam Tab S6. The foreign speaking Geek asked me twice for tablet no. I finally just hung up after a lonf silence on the other end.
• AD

  Aaron Duffin

  Aug 13, 2022
  2.0
  The Geek Squad website advertised computer component replacement, including identifying issues and replacing parts. We took a laptop in to replace the keyboard and battery. The technician told us that per their policy, the laptop was too old and they would not replace the keyboard (these limitations were not stated, or clearly indicated on their website). The laptop is 4 years old and would cost us $1300 to replace with the exact same model (as opposed to around $150-200 for this kind of repair work). In addition, we were told by the tech they could replace the battery, but we had to bring the new battery ourselves (also not in line with what their website states). Their lack of clarity and transparency on the website led to a near complete waste of our time. The tech was courteous and polite, even if she wasn't helpful. We went down the street to Mr. Fix It and found exactly what we were looking for with the kind of customer service we expected. They will be our go-to in the future. Skip Geek Squad and save your valuable time.
• HH

  HitchHaulin9118

  Dec 20, 2021
  5.0
  Some gal named Nikki I think, was extremely helpful. Super informative and helpful. Probably should be a manager of some sorts not the usual nutjobs BestBuy has as management. But usually it's the people who actually work that are way better than the pencil pushers. Great job Nikki and you deserve a quality raise.
• HD

  Heath Dorminey

  Nov 24, 2021
  1.0
  I don’t know where to begin. We schedule a TV installation. The day comes we got no updates not nothing. We call, it was an act of congress to finally get to where you could talk to a live person and of course they are nowhere near your Best Buy location. They tell us delivery and installation is scheduled to be here today between 8:am and Noon. That time passes of us waiting around. We call back at 2:pm and told, yeah you have to reschedule they couldn’t make it today. When we asked why, they said, “I don’t know.” After I took off work and waited around all day. Now it will be another almost 2 weeks before they can come deliver and install! Terrible service, terrible communication, terrible experience. Do yourself a favor and hang the tv yourself Best Buy Geek Squad is useless.

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