Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,797 reviews
5 stars
1,953
4 stars
831
3 stars
421
2 stars
161
1 star
431
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service received mixed reviews; while many praised the helpfulness and professionalism of staff, others reported long wait times and unhelpful experiences.
Product Availability
Customers appreciated the wide selection of products available, but some expressed disappointment with stock levels and the inability to find specific items.
Store Experience
The store was generally described as clean and organized, but some customers felt uncomfortable due to heavy security presence and unwelcoming staff interactions.
Order Fulfillment Issues
Several customers reported problems with order fulfillment, including incorrect items being prepared for pickup and difficulties in resolving issues with customer service.
Geek Squad Support
Geek Squad services received positive feedback for their knowledgeable and helpful staff, particularly in resolving technical issues.
- GJGB JohnsonNov 15, 20255.0Eathen was ver helpful. His knowledge of computers really help ys to get the right components and how to retrieve the data from the ine that is was broken. Olao didn't break rhe bank 😉
- ABadam blanksNov 15, 20252.0No complaints about the staff. They are great. Problems: 1. A cop car parked on bestbuys sidewalk entrance 24/7 is unsettling. This isn't an area of high crime either so it just seems unnecessary. 2. They are unreachable by phone, even by best buy corporate customer service. Experience: while I was asleep in the early AM, I received an email that my order was picked up- and definitely not me as I was still and bed and planning on cancelling the order anyway. I tried to reach the store (impossible), and corporate customer service also tried to reach them but there communications were set off. I thought my package was given to someone else, so I was urged to rush to the store as soon as possible. Anyway turns out they "misplaced" my order so they marked it as pickup complete and kept it on the side. So... Not only did they give me a scare it was stolen, but I was also unable to cancel the order online. So I had to go in store, reps were confused how to cancel it since it was marked as pick up (such a weird policy for misplaced items), had to process it as a refund (and best buy tracks returned items and blocks customers that do multiple returns). Since it was fake "returned" instead of cancelled, I lost the reward certificate I used to purchase it, with no way to get it back.
- GLGregory LockhartNov 11, 20251.0Been having problems with them ever since November the 2nd trying to get $900 worth equipment installed in my car that I already paid for drove all the way to the store and snellville Georgia for nothing reschedule my appointment some kind of way they mix that appointment up November the 12th now reschedule my appointment for November the 17th mind you I'm holding on$900 worth the merchandise to be installed.... This is the tech department get it together.
- ASAshley SimpsonNov 4, 20255.0I went in today to get some help with a TCL QM7K tv today. My picture quality was not great and I needed advice on what to do. I also wanted info on Oled tv's and brand recommendations. Bryce was soooooo helpful and knowledgeable. He gave me tips, recommended products, and broke things down in ways that I can understand. Thank you Bryce! Give him a raise!!
- AAAninda AhsanOct 26, 20254.0Not enough employees to handle Customer queries, specially on weekends!! But excellent customer service and stock maintenance!!
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Snellville offer?
Best Buy in Snellville offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy in Snellville?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Snellville provide in-store pickup and curbside pickup services?
Best Buy Snellville offers in-store pickup, but does not provide curbside pickup.
Is the Best Buy store in Snellville wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get my electronics repaired at Best Buy Snellville?
Yes, Best Buy Snellville offers service and repair, including Geek Squad support.
What forms of payment does Best Buy Snellville accept?
The store accepts debit cards, checks, and does not require cash only payments.
Are there places to eat near Best Buy Snellville?
Yes, Arby's, a fast food restaurant serving American and burgers, is nearby, convenient for a meal before or after your visit.
Where can I find beauty and spa services near Best Buy Snellville?
Nearby beauty and spa options include European Wax Center, Amazing Lash Studio, Bellagio Nail Bar, Roshna's Lash Beauty Studio, and Advanced Skincare Academy.
What nearby stores can I visit for home goods or shoes when at Best Buy Snellville?
You can visit HomeGoods for furniture and home goods, and Skechers Factory Outlet or SKECHERS Warehouse Outlet for shoes and fashion accessories nearby.
How can nearby services like Geek Squad and Best Buy complement my visit?
Geek Squad offers mobile phone and computer repair services nearby, complementing Best Buy's electronics sales, so you can shop and get technical support conveniently in the same area.