Best Buy

Reviews

• JR

  Joann Robolt

  3 days ago
  5.0
  The customer service representative was very nice and polite. She assisted me with everything I needed.
• SF

  Sherri Frias

  Jan 2, 2026
  1.0
  I have had a terrible experience with this company. If I could rate less than zero, I would. Absolutely terrible communication, no follow up on cancelations, etc. The first time our TV was supposed to be installed, the TV was broken. Then the tech that came out did not want to put our old TV back up (although it was not our fault). He pitched a little fit like a 2 year old. He put it up, but there was a lot of huffing. THEN the service had to be rescheduled. Today, we have had installation people out but no TV. Then, the TV was supposed to be delivered between 1-5pm. It is now 5PM, I called only to find out that the 2nd TV was broken and has to be rescheduled again. NO, I am not happy - This will be THREE days that I have had to take off work for this nonsense. I did get offered a 10% gift card, but NO I dont want a 10% gift card that I have to use at Best Buy. I will not be buying from there again because this is ridiculous. My husband is a retired Marine, this was his Christmas gift and all you can offer me is a 10% gift card for my troubles? We have shopped at Best Buy in the pas (TVs, sound systems, and had radio and car installations) NEVER AGAIN.
• JR

  JACQUE REID

  Dec 13, 2025
  1.0
  Purchased a stove at here on Dec 5 nothing but issues was to be delivered on Dec 11. Date moved to Dec 13 issue with haul away. Only for delivery to arrive and was told they’re unable to haul away the stove because the receipt didn’t show haul away after calling Best Buy they were told to place the old stove in my garage and reschedule haul away. Unfortunately there’s no space for a stove in my garage for a stove. Needless to say I’ve been holding to speak to someone about this issue for over an hour transferred to two departments and holding. When you pay cash for a product. Unable to reschedule a delivery date at all today product was returned back to warehouse have 48 hours to reschedule or refund. So unpleased.
• NB

  Nita Brown

  Dec 13, 2025
  3.0
  I ALWAYS have to wait for someone to assist here. Greeted upon entry, went straight to the washer and dryers. Picked one on less than 5 minutes. Waited, waited, waited. Finally, a women about 15 feet away asked if I needed assistance and said she would be back. She never came back. Waited. Waited. A young finished with his customers in another section and came over to me. Showed him which one, went to cash out. Done. My selection and cash out time was shorter than my wait time. It was a weekday morning. Not crowded. Do better.
• JB

  Jelana Bostic

  Dec 7, 2025
  5.0
  I had an amazing experience with AMARI specifically this week but I always have a wonderful experience when I’m in Best Buy. I’m asked if I need help as soon as I enter. If I say no and choose to roam around, someone will check back later to confirm. I walked in with my broken monitor that had just fallen off of my desk. I have Total Membership but I just knew that wouldn’t mean anything or I’d have to pay a lofty fee for repair and I was about to purchase a new monitor… I was wrong. Amari was called to the front of the store. They pulled my account up and gave me options to replace. I walked out 30 minutes later with a new monitor that was also under warranty. Zero hassles just support! I’ll be back. THANKS AMARI!!!

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