Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,058 reviews
5 stars
1,144
4 stars
489
3 stars
180
2 stars
78
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for being helpful and knowledgeable, while others were criticized for being unhelpful and rude.
Product Availability
Customers expressed frustration over product availability and pricing, with some items being more expensive in-store compared to online.
Store Experience
The store atmosphere received positive remarks for cleanliness and organization, but there were complaints about long wait times and lack of staff assistance.
Return Policy Issues
Several customers reported dissatisfaction with the return policy, particularly regarding the strict 14-day limit and issues with exchanges.
Staff Knowledge
There were concerns about staff knowledge, with some customers feeling that employees lacked adequate product knowledge or were dismissive.
- IIInnovate Music Academy Formerly Music Schools Int’l2 days ago5.0Afi was a great help as I purchased my items. She answered all my questions. Great customer service.
- CSCraig Scoggins5 days ago1.0Cross your fingers when you buy something from this place and hope that it works properly because dealing with store policies and the Geek Squad are a pain. Go to Costco or somewhere else where they care about their Customers
- DFDorothy Francis6 days ago5.0Best Buy Newnan, Georgia Salesmen, Deion and Christian Deion and Christian were very kind and professional. My experience began with me having not decided on what l was going to purchase. I want the newest invention. Deion and Christian were very patient with me. They showed me many items. Some I had already purchased, and others that gave me a variety of choices. Thanks to their patience and professionalism I was able to buy something that i am very satisfied with. Thank you guys, i will see you in the near future!!!
- CACarneijar AndersonNov 7, 20251.0Last Sunday, I brought my phone in for an iPhone Battery service a little bit after noon. When I got there, the lady working at GeekSquad Best Buy in Newnan said the guy that can fix it doesn’t work on Sundays or Mondays. If that’s the case, why allow me to schedule it for Sunday in the first place? Nonetheless, I ended up rescheduling it to Friday at 12:40. I get there on Friday a few minutes after 12:30 PM. I walked over to GeekSquad and the lady asks what I need help with, I tell her I’m here for an iPhone battery service. She tells me to take a seat, which I do, as she’s busy helping another customer. 50 minutes later, it’s 1:20 PM and my patience has completely ran short. Not to mention, she’s STILL helping the same customer. I get up to leave and she approaches, I tell her I’m just gonna take my phone directly to Apple. She said she felt bad, which wasn’t enough for me. I was already heated, so I said “don’t worry about it”, and started walking out. As I’m walking out, another worker approaches and asked if I got helped, I responded no and kept it pushing. These guys are severely understaffed. My problem isn’t just with the staffing, it’s with the customer service. Where’s the apology for the wait? Where’s the apology for wasting my time, as if I don’t have things in my own schedule to do? Why did she not say anything to me after I sat down, except when I got up to leave? This was the sorriest customer service I’ve ever experienced in my 26 years of living. Put up a help wanted sign and offer better benefits, you need the assistance bad. I will NEVER come back to this Geek Squad, and I’m debating ever coming back to this Best Buy. This experience has left a bad taste in my mouth.
- LDLee DawsonOct 31, 20255.0I had a great experience at this Best Buy location. Andrew was friendly, knowledgeable and helped me find exactly what I needed
Frequently Asked Questions About Best Buy
What products can I shop for at Best Buy Newnan?
You can shop for TVs, computers, appliances, and more at Best Buy Newnan.
What are the store hours for Best Buy Newnan?
Best Buy Newnan is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Newnan offer pickup or delivery services?
Yes, Best Buy Newnan offers curbside pickup for customer convenience.
Can I get technical support at Best Buy Newnan?
Yes, Geek Squad support is available at Best Buy Newnan to provide expert advice and technical assistance.
Is Best Buy Newnan wheelchair accessible?
Yes, Best Buy Newnan has a wheelchair accessible entrance.
Does Best Buy Newnan accept debit cards and checks as payment?
Yes, Best Buy Newnan accepts debit cards and checks; it does not require cash only.
What nearby dining options are available around Best Buy Newnan?
Nearby dining options include Clean Juice, Frutta Bowls, Creamistry, Pita Mediterranean Street Food, Positano Pizza Napoletana, PokeCity Newnan, and Great American Cookies where customers can enjoy juice bars, restaurants, and dessert spots before or after visiting Best Buy.
Are there entertainment or family activities near Best Buy Newnan?
Yes, nearby you can find Bubbles and Brushes Art Studio for children's museum activities, The Little Gym of Newnan for gymnastics, and StretchLab for fitness and recreation, making it easy to combine shopping with family fun or exercise.
Where can I find additional shopping options close to Best Buy Newnan?
Nearby shopping options include the Ashley Park shopping center, Pandora jewelry store, Jared jewelry store, Banter by Piercing Pagoda, and Claire's for fashion accessories and gifts.
Is there any nearby tech or phone service near Best Buy Newnan?
Yes, Geek Squad offers IT and computer repair services nearby, and Cricket Wireless (inside GameStop) provides mobile phone services close to Best Buy Newnan.