Geek Squad

Reviews

• RS

  Riana Starke

  Dec 18, 2025
  5.0
  I just want to say that Luke was so amazing. He helped me with my iPhone 15 that was having an audio issues. It didn’t really take no more than about 20 to 30 minutes to do tests all while helping others at the same time . He also sent out an order for the parts so that it’ll be working as good as new. I feel that I made a friend that day and I truly appreciate him. Whoever is over lunch y’all better buy him some because he deserves that and then some, Thank y’all so much for the help!!
• TF

  T Fleu725

  Apr 29, 2024
  1.0
  Back of my iPhone 14 Pro Max is broken. Unquestionably covered under Apple Care... They're authorized dealers but claim they can't order parts unless they hold my phone for days. They refuse to order parts unless they keep the phone. This is 2024 - who can be without their phone for an unspecified amount of time? Did not give an option to pay up front and be refunded after the repair either... It is wild that they would expect customers to simply leave their phones for days on end while awaiting parts and repairs.
• AH

  Anthony Hazel

  Jan 5, 2024
  3.0
  I was disappointed that they couldn't solve my issue. I repeatedly told the tech I needed to be at work at a certain time and they said no problem. I will have you up and running shortly, well before your deadline but, as the time got closer she was catching a attitude trying to make everything my fault before she finally said I give up.
• DG

  Dorian Grissom

  Jan 2, 2023
  1.0
  Very poor service. It seems that people there would rather not service the customers. Very poor service.
• LH

  Lori Hudson

  Dec 23, 2022
  1.0
  Poor customer service. Called 3 times after I made 2 purchases. Said orders would be ready in approx 1 hr. Waited 12 hrs NOTHING! Called a 4x Customer agent “Andrew” said since my order was purchased with PayPal send daughter into store to locate items & take them to pickup station. They stated they would have to cancel the orders & pick up in store. So my daughter walked out empty handed. Call the store & get voice mail for a return. Hasn’t happened!!! Called again the next day still waiting for order to be filled!!!!!! VERY UPSET

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