Geek Squad

Reviews

• RS

  Riana Starke

  Dec 18, 2025
  5.0
  I just want to say that Luke was so amazing. He helped me with my iPhone 15 that was having an audio issues. It didn’t really take no more than about 20 to 30 minutes to do tests all while helping others at the same time . He also sent out an order for the parts so that it’ll be working as good as new. I feel that I made a friend that day and I truly appreciate him. Whoever is over lunch y’all better buy him some because he deserves that and then some, Thank y’all so much for the help!!
• TB

  Tiffany Bailey

  Oct 24, 2025
  5.0
  Great experience and Luke was absolutely the best! I had quite a day. I was late to my appointment almost 15 minutes and Luke was just arriving to start his shift and didn't make any promises but told me he would try his best to help me. I ended up having to reset my apple id because of coarse I forgot it and this took an hour but yet again, Luke came through and told me to come back and he'd still try his best to work me in. I arrived back an hour later and dropped my phone off and was told to be back in 2 hours. Well of coarse I was late and the store was closing. I literally saw Luke walking to his car and he turned around, went back in and got me my phone! I cant say enough about how polite and empathetic he was even with turning around! (By the way, I didn't ask him to turn around, he saw me and instantly turned and started walking back) If I could give him 10 stars, what an asset to have at a company! Did i mention my iPhone was literally perfect?! My service was completed on 10/3/25 and I just saw a best buy commercial and his service stayed with me and I ran to post this review. That's how well of an impression was made! I cant recommend this geek squad location enough!
• WH

  Wanda Hail

  Oct 20, 2025
  5.0
  The Geek Squad at Best Buy in McDonough were very helpful and courteous. I purchased a new laptop. Since I don't very much about technology they set up everything I needed and were able to answer all my questions.
• TS

  Tim Simcox

  Sep 29, 2025
  5.0
  Luke from the Geek Squad did a great job at helping repair my Apple Watch. I feel he went above and beyond what another employee would do. Thank you Luke
• LH

  Lori Hudson

  Dec 23, 2022
  1.0
  Poor customer service. Called 3 times after I made 2 purchases. Said orders would be ready in approx 1 hr. Waited 12 hrs NOTHING! Called a 4x Customer agent “Andrew” said since my order was purchased with PayPal send daughter into store to locate items & take them to pickup station. They stated they would have to cancel the orders & pick up in store. So my daughter walked out empty handed. Call the store & get voice mail for a return. Hasn’t happened!!! Called again the next day still waiting for order to be filled!!!!!! VERY UPSET

Frequently Asked Questions About Geek Squad