Best Buy

Reviews

• TG

  T G

  Jan 5, 2026
  2.0
  If you want help with an item you now need to add your name yo the que. Then wait in line for someone to help you. It's infuriating when I see empl9standing around in groups. I don't want to see a bundle of of blue shirts standing around talking while we wait. This is like being seated for a restaurant. I absolutely Hate this system now. I'm not coming back here if I have to wait. People have other stuff to do. Some questions are quick and easy and shouldn't have to wait in line. This puts everyone in the same category regardless of what you need
• DK

  Dominique L Kenon

  Jan 1, 2026
  1.0
  I am extremely disappointed with my experience and the lack of accountability from Best Buy. Right before Christmas, I received a delivery for my order that contained an empty Apple product box — the product itself was missing. I immediately reported the issue and followed every instruction given by Best Buy. After multiple calls, I was assured I would receive a refund, so I placed a replacement order in good faith. Despite my cooperation, my claim was later denied without proper resolution. I was told conflicting information by multiple representatives and even a supervisor, including being told to have the police contact Best Buy directly, which is unacceptable. FedEx has confirmed that Best Buy must initiate the claim on their end, yet Best Buy has refused to do so, leaving the issue unresolved. I filed a police report, a FedEx report, and contacted Best Buy repeatedly. I’ve now had to return the replacement iPad because I still have not received a refund for the original missing item. This entire situation caused unnecessary stress and financial hardship, especially during the holidays. Receiving an empty box for a high-value item and then being denied a refund despite full cooperation is not how customers should be treated. I expected far better from Best Buy.
• KR

  Krista R!!

  Dec 31, 2025
  1.0
  I dropped my computer off at Geek Squad on 12/10 at 3:15 PM for an appointment. I was told the device would be shipped out and repaired, with an estimated turnaround time of 10 business days. I paid the $99 AppleCare service fee, assuming the process would be handled professionally. After dropping it off, I received no updates at all. On 12/22, I later found out that my computer had been shipped back to the store without any repairs done, and no one contacted me to explain why. I went to the store multiple times and was told no one knew anything—no timeline, no status, no answers. Fast forward to 12/30, and I was told by a Geek Squad associate (Luke) that the computer was supposedly dropped off, but they had to check the cameras because the computer is now LOST. This is extremely unacceptable. I paid for a service, followed all instructions, and now my computer is missing with zero accountability or communication. This has been one of the worst service experiences I’ve ever had.
• AA

  AJ

  Dec 30, 2025
  1.0
  Horrible experience at McDonough Bestbuy. My daughter came in for scheduled appointment for Apple MacBook repair on 12/10 and was advised repairs would be completed in 10 business days since shipping to Apple for repairs covered under AppleCare.She paid $99 and now they’re giving her the runaround …. 12/30 was advised by GeekSquad her computer was lost and they needed to check the cameras to locate her computer. Completely unacceptable!!! Don’t waste your time go to Apple Store for all repairs.
• IB

  Ithaca Butts

  Dec 29, 2025
  5.0
  Stephanie Martinez assisted me. She was very helpful. She walked me around the store to find different items to assist with the purchase of a laptop; monitors, data port etc. I was there late in the afternoon and I was surprised to hear that she had not had lunch yet! But she was still very helpful. She wasn't aggravated or agitated. She wasn't rushing to get off of the sales floor to go get her lunch, but she treated me as if she had just had the best lunch and was returning to work. I was very pleased with her assistance!!! She made my experience very memorable and very easy during the holiday season so thank you Stephanie Martinez!

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