Best Buy

4.0
2265 reviews
Best Buy Logo
Get DirectionsCallWebsite

Business Details

4676 Presidential Pkwy, Macon, GA
31206, United States
(478) 471-0900
https://stores.bestbuy.com/ga/macon/4676-presidential-pkwy-365.html/?ref=NS&loc=ns100
GoogleFacebookInstagramTwitter

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4676 Presidential Pkwy, Macon, GA
31206, United States

Hours

Reviews

4.0
2,265 reviews
5 stars
1,145
4 stars
504
3 stars
244
2 stars
106
1 star
266

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from helpful and friendly to rude and unprofessional.

Product Availability

Customers expressed frustration over the lack of stock for certain items, particularly accessories and specific products.

Geek Squad Issues

Several reviews highlighted dissatisfaction with Geek Squad services, including installation refusals and poor customer support.

Store Experience

While some customers appreciated the cleanliness and organization of the store, many reported long wait times and inadequate assistance from staff.

Management Concerns

Multiple reviews mentioned issues with management, including unhelpful responses and lack of accountability for staff behavior.
  • AR
    Alejandro Rodriguez
    Nov 14, 2025
    2.0
    Very expensive on accessories to devices. Customer service was great.
  • PR
    Papillion Remonte
    Nov 12, 2025
    1.0
    Purchased a HP Smart Tank printer. It reversed images, printed wrong colors. I was told that since I purched the 4 year warranty, I would have phone assistance if needed. Turned out, after a very long on hold time, they wanted an extra $39 to help by phone. I took it back and asked for help but they were too busy and made us wait another long time. We decided the costumer service was so bad that we didn't want to deal with them anymore. We got a refund and went to Staples where we were greeted immediately, had a knowledgeable manager assist us and we got our new printer set up with no issues that evening. Fyi...if you need assistance getting to your car at Best Buy, don't bother asking the door guy for help! Without being asked, the manager at Staples took our purchases to our car and loaded it himself!
  • SP
    Suntwins Pickley
    Oct 28, 2025
    2.0
    This store did not have the accessories (phone case screen protector etc.) for the phone that they sold me.😒
  • JJ
    Joe
    Oct 25, 2025
    4.0
    Very convenient to me. Clean store & helpful staff. I try to go there once a month or every 2 months.
  • BB
    Bob
    Oct 22, 2025
    1.0
    They suck... Bought an expensive cable modem that wasn't the issue. Kept it longer than the 14 day return policy, manager wouldn't budge on the policy, she hid behind "it's corporate". An update: Reached out to Best Buy Support as requested and had a few back and forth exchanges with them as they gathered information. Once they were satisfied with all the who, what, when, where, and why's, they said "We'll touch base with the store to see what can be done". Got a call from the store telling me to bring the modem back and it could be returned. 5 stars for Best Buy Support 5 stars for Jordan
Read more reviews on Google

Frequently Asked Questions About Best Buy

What type of products can I find at Best Buy in Macon?

You can shop TVs, computers, appliances, cameras, phones, and other electronics at Best Buy in Macon.

What are the store hours for Best Buy at 4676 Presidential Pkwy in Macon?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.