Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lithonia, GA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
277 reviews
5 stars
228
4 stars
12
3 stars
8
2 stars
7
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and attentive, while others were criticized for rudeness and lack of professionalism.
Employee Knowledge
Several customers noted that some employees were knowledgeable and provided clear explanations, while others were seen as uninformed about products and services.
Long Wait Times
Many customers reported long wait times for service, leading to frustration and dissatisfaction.
Store Environment
The store environment received mixed feedback; some customers felt welcomed and comfortable, while others reported feeling ignored or disrespected.
Sales Process
Some customers had positive experiences with the sales process, appreciating the assistance in choosing devices, while others faced issues with order fulfillment and returns.
- JPJoAnn P6 days ago5.0Easy and quick.
- KJKenneth JonesNov 12, 20251.0Very Bad Customer service!!! Need additional training!
- SBShantisa BrownNov 2, 20251.0Took 3 months to give me my refund back
- BMBrayan MaravillasOct 18, 20251.0El joven que está adelante hoy no nos explicó bien seguramente por el idioma pero todo el tiempo se la paso haciendo otra cosas como contestar llamadas a seguramente su novia por qué tenía su nombre con un corazón además le pedimos explicación sobre que queríamos llevarnos el iPhone 17 ahora mismo y nos dijo que podíamos pagar en línea o hay en la tienda que era lo mismo por qué pagamos en línea para que al final nos diga que tenemos que esperar dos días a que nos envíen el teléfono cosa que jamás se tomó el tiempo de explicarnos al final solo nos dijo que no podríamos llevarnos el teléfono ahora mismo que teníamos que esperar el pedido dos días y terminó llendose de la tienda a hablar por teléfono sin decirnos necesitan algo más ? O en qué más les puedo ayudar mi hermano quería preguntar por un Apple Watch y nos dejó solos en la tienda y tuvimos que salirnos sin un gracias ni nada el solo le importó contestar llamada de su querida novia deben de hablar con y enseñarle a atender con atención al cliente gracias
- JJJaylaOct 3, 20251.0The guy with locs is very rude and disrespectful, and turns away customers. He had me wait a hour just to tell me he couldn’t finish my order, because it had just hit 7pm and he wanted to go out with friends. He then proceeded to talk about sexual activity like threesomes and telling me he thought I was a stripper which was extremely disrespectful. ( mind you, I was fully clothed). Do not shop here you will experience harassment as a woman
Frequently Asked Questions About Verizon
What types of wireless devices does Victra in Lithonia offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What brands are available at the Victra Verizon Authorized Retailer in Lithonia?
Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and others.
What services can I get at the Victra store on Panola Road?
You can get new lines, upgrades, new devices, and accessories at Victra in Lithonia.
What are the store hours for Victra in Lithonia?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 11 AM to 6 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services.
What payment methods does Victra in Lithonia accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra in Lithonia provide free Wi-Fi and support mobile payments?
Yes, Victra offers free Wi-Fi and accepts mobile NFC payments like Apple Pay and Samsung Pay.
Are there any places to eat near Victra on Panola Road?
Yes, nearby you can find Subway, Smoothie King, Dunkin', IHOP, J Burger N Wings, Philly Connection, and ZENSHI Handcrafted Sushi for a variety of meal options.
What other mobile phone stores are located near Victra in Lithonia?
Nearby mobile phone stores include Verizon and T-Mobile, as well as Tiggar's Computer and Cell Phone Repair for repair services.
Are there any beauty and spa services close to Victra on Panola Road?
Yes, Lovely Nails, I-Too Salon & Spa, I-Too Threading & Waxing, and Kenyon_The_Barber are nearby for beauty and wellness needs.