Geek Squad

Reviews

• OL

  On Time Security LLC

  Oct 30, 2025
  1.0
  Very unprofessional. Went twice to get my screen on a iPhone 17 fixed. First time the guy told me everyone is sick all week and they can’t help until Saturday. It was Tuesday. Call customer support and they told me to return Thursday for help. I walk in and the lady behind the front just walks away. When she finally came back she told me it’s after 6 and they can’t help. I explained customer care said I would be ok to arrive at this time which was my appointment. She went to the back came back and said my part isn’t even n stock and I need to go to Apple. Geek squad great job!
• KB

  Kyle Blanchette

  Oct 20, 2025
  1.0
  The superiority complex of 1 Geek Squad rep has left me pissed off. I purchased an Insta360 Ace Pro a few weeks ago to use on our trip. It was purchased more on a whim, so it was done 1 night before our trip. It turns out that 1 of the battery packs provided in the box was DOA. It would not accept a charge, but luckily the second battery worked. ... so that's the backstory. Today - October 20, 2025 - I spent 15 minutes on Best Buy's automated calling system to figure out how to get the battery replaced. I couldn't talk to any human representative, and the call kept going to an automated chat bot. It kept pushing me to make an appointment with the Geek Squad, so that's what I did. It sent me a link to my phone and I made a "Drop Off'' appointment service for 7:20pm. I figured that's what I'll do... drop it off on my lunch break and they can fix it at 7:20pm. That's what I did for my lunch break... traveled 10 minutes to Best Buy and walked up to the Geek Squad around 12:30. I WISH I got the name of the Geek Squad rep that greeted me. I waited patiently because another rep was working with someone at the counter, when 2 guys came out of the room in the back. One greeted me and asked how he can help me. I said I have a drop off appointment for 7:20pm... He proceeded to patronize me to all Hell..."sir, what will we do with your camera until 7:20?" ... WHILE doing the finger pecking on an imaginary keyboard proceeded to tell me "We have to take time to enter your name and details" at which point I had to stop him and tell him that I didn't care what the process and that I already spent 15 minutes on their bot service trying to figure out how to replace just the battery. So I said that I thought it was as simple as dropping off the camera with the battery so they can repair it at 7:20pm. Then he actually asks me "How would we fix a battery?" with a confused look. By this time my blood pressure skyrocketed. Then he goes into a whole process oriented spiel of how the camera and will just get shipped off. I stopped him in midsentence because all I wanted to do was punch him in the mouth. I said, so I'll just bring the camera in at 7:20pm, and he replied "yes". I left with "That's all you had to say." I love my Kennesaw Best Buy, but after I return the camera that will be the last time I walk into that store. I'm returning the camera completely. I'm going home and putting all of the camera contents into the original packaging and returning the camera for a complete refund. I'll take my business to Costco and Microcenter from now and in the future. I hate to say that, because the salesperson who sold the camera was great. The checkout and even the upsell of the protection program was great, and I bought the protection program. The superiority complex or whatever that Geek Squad rep has was unbelievable, and has turned me off of Best Buy completely. He needs to be retrained on how to handle customers. Just a word of advice for him... sometimes less is better.
• JL

  Julianne Long

  Oct 15, 2025
  1.0
  Waited 4 hours to be helped and I had an appt! They had to ship my Lenova Laptop off. Waited in line 45 minutes just to pick it up. $680 worth of work but luckily I had the insurance thru Best Buy so I did not have to pay anything. However my laptop is doing the exact thing it did before Imagine if I had paid almost $700 and the laptop still had the same problem!?!?!? They have such horrible reviews and we pay sm for the insurance Everyone there is frustrated and angry having to wait and wait and wait. Do something Geek Squad to improve your service!!!!
• GK

  Grayson Kuzma

  Jul 11, 2025
  1.0
  absolutely horrible salesmanship and customer service. Will not be returning
• AD

  Amanda Duhig

  Mar 9, 2017
  2.0
  Just to be clear, the staff at Geek Squad in Kennesaw were very courteous and friendly, which is why I gave 2 stars instead of 1. I purchased a new laptop at Best Buy, and they were offering free data transfers with purchases. I could have done it myself, but I figured I'd save some time and let them do it. I left them my old laptop and my new one overnight. After sleeping on it, I decided to return the new laptop. I went in, made the return with no issues, and brought my old laptop home. At first everything seemed fine, but then I noticed the start menu wasn't working, and then Cortana stopped working and I wasn't able to access it at all. I ran a Powershell scan and it said nothing was wrong, so I restarted my laptop. It booted up and let me sign in, but my desktop was empty and I kept getting an "access denied" message. Geek Squad somehow managed to revoke all of my permissions and I couldn't use or access anything. I tried to restore the laptop to an earlier time twice, and it failed both times. I took it back to Geek Squad the next day and they ended up having to refresh Windows, meaning, of course, that I lost all of my programs. As I said, they were courteous the whole way through, but data transfers are so simple. I can't believe they somehow messed up my laptop so badly doing something I could have done myself! Lesson learned. I won't be back.

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