Verizon

Reviews

• TR

  Taylor Raymer

  Dec 20, 2025
  5.0
  Clay was awesome to deal with. Went in for an upgrade and was done in an hour. Thank you for making it a smooth process with no hassle.
• DP

  Dan Pepper

  Dec 16, 2025
  1.0
  Verizon made my little sister cry during the Christmas Season The word "unimaginable" is defined as "difficult or impossible to imagine or comprehend", and is typically used in the most dire or absurd of circumstances. For example, it is UNIMAGINABLE that a Verizon store could provide service so poor that it causes my little sister to cry, but that's exactly what this place did. Already heavily burdened by a difficult college major and trying to stay positive during the Christmas season, my little sister made contact with this store discussing their role in accessing a social media account with 5 years' worth of creative resources that she had compiled on it. Although Verizon, of course, does not directly control this third party account, their services are VITAL to accessing it. This store failed so miserably as to mishandle their services and cause total and complete loss of access, and was unable to provide help or even act competently or compassionately in giving directions. Needless to say, such a trainwreck of so-called 'customer service' left my little sister in tears, having lost access to very meaningful projects that she'd worked on for half a decade. Again, it is UNIMAGINABLE that a Verizon store can crap the bed so badly, during CHRISTMAS of all times, and fail a loyal customer in such a hurtful way, but this is what has happened. A business that somehow, against all odds, inflicts hurt in this way is worthy of far more negative ratings than 1 star, so consider this a 0 star review. Scratch that, an -1 star review. Again, I am FLABBERGASTED at how much of a failure this was, that a cellular service store can drive a rational, educated person to tears during the most joyful time of year. Major restructuring of how this place runs is needed, and I hope that they are able to turn things around and be useful rather than harmful for their customers.
• CM

  Cyndi Marshall

  Nov 24, 2025
  1.0
  Verizon is so close to losing a loyal customer based on this location. The sales associate will lie to you when they order your device & promise to call you when it arrives. Not only did they not call me, but after waiting a week & a half, I go to the store to pick up my phone after receiving an email that it had been delivered 5 days before & find out they sold it to someone else. Something else she promised me not only would not happen, but could not happen. And not even so much as an apology for how they did me. I would leave negative stars if I could.
• AN

  Angela Norsworthy

  Nov 4, 2025
  5.0
  Thank you to Clay and Jeff! They were awesome!!
• MR

  Martha Richards

  Sep 9, 2025
  5.0
  Courtney made switching my service from AT&T so easy. So sweet abs knowledgeable as well! Definitely going back to see her.

Frequently Asked Questions About Verizon