Geek Squad

Reviews

• BD

  Bridgette Davis

  Apr 3, 2026
  1.0
  Horrible unreliable service. They cancel at last minute several times and don’t even call. The installers are lazy and ungrateful. Guy came out for multiple Ring camera installs and complained that it was going to take him all day!
• JC

  Jeremy Camp

  Mar 8, 2026
  1.0
  I started my service on December 22 on my birthday, I walk in on the last day of my warranty bc I work so much. I walk in and say my warranty ends today but I need to drop off my Zephyrus (THE WORST LAPTOP IVE OWNED IN MY ENTIRE LIFE. I SHOULD SUE.) she tried to send me away. She said you don’t have an appointment we are busy, I cut her off and say I’m 100% dropping my laptop today there’s a zero percent chance I’m leaving. And she backs off. She does her job for 3 1/2 minutes and sends my laptop off to geek squad. I guess she had time. And they charge me $99 for the service. I paid a great deal of money for the Best Buy premium service. And I still paid $99 to get the laptop worked on. which has given me problems the whole time I’ve owned it. And then I get it back January 30th. Or the beginning of February. And I don’t have time to look. So I open my laptop this weekend for the first time. I OPEN MY LAPTOP FOR THE FIRST TIME AFTER GEEK SQUAD WORKED ON ITAND THE SCREEN IS BLACK. I dropped it off bc the battery was terrible and I ultimately quit using it bc of how bad it was. But at least the screen worked. Now it doesn’t…. I spend like $1200 on the laptop, then $300 for the warrantee, then $99 for the repair which I shouldn’t have even paid for wth is the point of the warrantee and now the screen doesn’t even work. Literally unbelievable. I can’t make that up.
• HB

  Human Being

  Apr 26, 2025
  1.0
  The absolute worst Geek Squad! The team here are lost, unprofessional, lack the knowledge of process and customer service. Just a bunch of kids there to make money, they are not there to help with your products.
• RS

  Ross Stidham

  Nov 24, 2024
  1.0
  I took my son’s gaming computer there to the one in Hiram. Told them that it was, “Blue screening” and they said they could fix it and they would call me when it’s ready. They never called, so after a few days I called them and they said yes it’s ready, did no one call you? I told the lady no, they didn’t. I go pick it up and they said that it was fixed. Time it home, hooked it up. My son want playing an hour and it started blue screening again. I called you there and complained and they had their manager call me back. She did apologize, and said that I could get a refund for the yearly agreement that I paid for. She told me that she would call me again to let me know that she was there and I never heard back from her. So I called back up there to soak with her about the refund and she never seems to be there. So be careful if you take a computer up there. Maybe look for another computer repair place first. If you can’t fix something, then just let the customer know so they can find someone else, but don’t lie to the customers face and tell them that it’s fixed
• CH

  courtney Huggins

  Jul 11, 2023
  1.0
  Made an appt at Douglasville location for minor cracked screen didn't have the necessary piece was told to go to a more "high volume" location went to this location 7/8 said for me to come back 7/11 to drop phone off for repair get there no our policy has updated it will take at least 7 days to repair BS. Should change the name to IDIOT SQUAD!!

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