Geek Squad

3.2
35 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
5025 Jimmy Lee Smith Pkwy, Hiram, GA
30141, United States

Hours

Reviews

3.2
35 reviews
5 stars
12
4 stars
7
3 stars
1
2 stars
5
1 star
10
  • HB
    Human Being
    Apr 26, 2025
    1.0
    The absolute worst Geek Squad! The team here are lost, unprofessional, lack the knowledge of process and customer service. Just a bunch of kids there to make money, they are not there to help with your products.
  • CH
    courtney Huggins
    Jul 11, 2023
    1.0
    Made an appt at Douglasville location for minor cracked screen didn't have the necessary piece was told to go to a more "high volume" location went to this location 7/8 said for me to come back 7/11 to drop phone off for repair get there no our policy has updated it will take at least 7 days to repair BS. Should change the name to IDIOT SQUAD!!
  • TS
    Tom Snyder
    Oct 4, 2018
    1.0
    Very Bad Customer Service I called and asked if they could open and clean my chromebook. Their answer was: 'No. It would be cheaper to buy a new laptop'. I was expecting the answer to be: 'Yes. Bring it in and will have it ready later today'. Needless to say, I'll be sharing this experience with everyone I know.
  • EC
    Edgar Castillo
    Jul 27, 2017
    2.0
    More like i dont know how to talk to customers squad

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Hiram offer?

Geek Squad offers tech repair, setup, and support services including cell phone, computer, data recovery, electronics, appliance, mobile phone, and television repairs.

How can I schedule a service appointment with Geek Squad in Hiram?

You can schedule a service appointment in store at 5025 Jimmy Lee Smith Pkwy, Hiram, GA, or online through their website.