Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Fairburn, GA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
204 reviews
5 stars
162
4 stars
9
3 stars1
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their friendliness and knowledge, while others were criticized for being rude and unprofessional.
Staffing Issues
Customers reported long wait times and understaffing, leading to frustration during visits.
Sales Practices
Concerns raised about aggressive sales tactics, including mandatory accessory purchases to complete phone transactions.
Store Environment
Some customers noted uncomfortable conditions in the store, such as high temperatures and cleanliness issues.
Positive Experiences
Several customers highlighted exceptional service from specific employees, indicating that positive experiences can vary significantly.
- WMWodisun MarshallDec 22, 20255.0Very friendly and knowledgeable
- JMJane McGowanNov 25, 20254.0Good service. Conveniently located close to our home.
- AHaasim hudsonOct 26, 20251.0I ordered a phone the store sold my phone before i got there now i keep getting the run around bout my phone n i PAID for it
- AIAbdul IlmiOct 20, 20251.0What ever happened today it will not going to come back but what I want to tell you guys customer service is always top priority and what I see today I don’t really appreciate! Xavier he have to do better job and don’t lie to the customers because is bad things to do that what I see today I was not happy I hope the owner will see this and talk to his employee so that they can do better job Xavier do better next time don’t be rude, and dishonest that is why I am doing this to give 0 star
- KWKelsey WalkerSep 30, 20251.0I called Verizon and their customer service thanked me for my 15 plus years as a customer with multiple lines and set up an appt for 12pm to get an iPhone 17Pro. Got to the Fairburn store and Seriah was the only one working. He said there was no appt and he'd help me once finished with the walk-ins. Okay cool but then he tells me that he CAN'T get around the taxes so I'd be looking at $225 or so upfront but he'll throw in a FREE screen protector and case to compensate for the 2hrs I had to wait. I pay the charges and he emailed me the receipt WHICH shows he was gaming me the whole time with the speech about taxes etc. The $225 or so he said was "taxes" for the phone was him already factoring in the $57 case and $67 screen protector to hit his sales quota. I'll be contacting Victra/Verizon. He actually charged me for a different case than what I have. I ended up paying $331 total.
Frequently Asked Questions About Verizon
What products does Verizon - Victra Authorized Retailer in Fairburn offer?
The store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection from brands like Verizon, Samsung, Apple, Motorola, and more.
What are the operating hours of the Verizon Victra store in Fairburn?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does this Verizon Victra store offer in-store pickup service?
Yes, the store offers in-store pickup service for customers.
What payment methods are accepted at the Verizon Victra store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the store provide any eco-friendly services?
Yes, the store offers electronics recycling services.
Which languages are spoken at the Verizon Victra store in Fairburn?
The store services customers in English and Spanish.
Can I find Verizon Victra in Fairburn near popular restaurants for a convenient visit?
Yes, the store is near several dining options including Shane's Rib Shack, Firehouse Subs Fairburn, and Chipotle Mexican Grill, making it convenient to shop and grab a meal nearby.
How can I plan my visit to Verizon Victra using nearby transit or parking options?
Fairburn Park and Ride is close by, offering convenient parking and transit options to help you easily reach the store at 8055 Senoia Road.
Are there other mobile phone stores near Verizon Victra in Fairburn?
Yes, nearby mobile phone stores include T-Mobile and AT&T Store, providing additional options if you want to compare devices and plans.
What kind of customer experience does Verizon Victra aim to provide in Fairburn?
Victra strives to create the best possible experience by offering knowledgeable store consultants, a wide range of wireless devices, and a trustworthy, fun, and profitable shopping environment.