Many customers reported poor customer service experiences, including long wait times and unhelpful staff.
Product Availability
Customers noted issues with product availability and fulfillment, including orders not being ready or items not being in stock.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, many reviews indicated a lack of training and inconsistency among employees.
Positive Experiences
Despite the negative feedback, there were several positive mentions of helpful associates and satisfactory product purchases.
EA
Edgardo Arcos
Jan 5, 2026
5.0
La atención de la señorita en Costumbre Service, muy amable, comprensiva, eficiente y eficaz. Muchas gracias por la solución a nuestra solicitud. Muchas gracias.
SK
Steve Kim
Dec 31, 2025
1.0
The sales guy on the floor had no clue and we ended just leaving because they took too long. Its wasn't even busy.
BR
Ben Roston
Dec 27, 2025
5.0
We we're looking for a audio adapter and couldn't find one. The staff here took the time to ask what we needed and then found it for us. Very grateful for that extra effort.
BB
Bruce Benes
Dec 19, 2025
1.0
Poor customer service. Pick up order was not ready despite many in the store. I had to find the item because the staff did not know their inventory. Very little help or compassion for the customer.
AR
Anirudh Ranganatha
Dec 19, 2025
5.0
Got a brand new stereo system with android auto/car play for my elantra that just had a basic radio. Luis and Jamie were awesome to provide recommendations. They did an amazing job fixing this with ease. Geek squad auto folks are awesome here. Highly recommend.
What types of products can I find at Best Buy in Duluth, GA?
You can shop TVs, computers, appliances, and more at Best Buy Duluth, GA. The store offers a wide range of electronics and appliances.
Does Best Buy Duluth offer same day pickup for online orders?
Yes, Best Buy Duluth offers same day pickup for online orders, allowing you to get your items quickly and conveniently.
What are the operating hours of Best Buy at 1875 Pleasant Hill Rd, Duluth?
Best Buy Duluth is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 8:00 PM.
Is the Best Buy store in Duluth wheelchair accessible?
Yes, the Best Buy store in Duluth has a wheelchair accessible entrance for customer convenience.
Can I get repairs or service support at Best Buy Duluth?
Yes, Best Buy Duluth offers service and repair support, including Geek Squad assistance.
Does Best Buy Duluth offer in-store shopping and curbside pickup?
Best Buy Duluth offers in-store shopping and in-store pickup, but curbside pickup is currently not available.
Which nearby hotels can I stay at when visiting Best Buy Duluth?
Nearby hotels include Candlewood Suites Atlanta, Sonesta Simply Suites, Wyndham Garden Duluth, and Ramada Inn Atlanta - Gwinnett Place, offering convenient accommodation options near Best Buy.
Where can I get a quick meal near Best Buy Duluth?
You can find several nearby restaurants such as Waffle House, Grand Buffet, Hibachi Buffet, Los Maracuchos Food, Chung Dam Korean Restaurant, and Dim Sum for a variety of dining options before or after shopping.
Are there any automotive repair shops near Best Buy Duluth?
Yes, nearby automotive repair options include JNT Auto Body Repair, Precision Pit Stop, and Emissions First for your car maintenance needs.
What payment methods are accepted at Best Buy Duluth?
Best Buy Duluth accepts debit cards and checks, and does not require cash only payments.