Best Buy

Reviews

• NN

  Nope Nope

  2 days ago
  5.0
  Bought a TV online. Showed up, I parked in the space to have it delivered to the car, hit the button in my phone and it was outside within three minutes. Outstanding.
• NB

  Namsub Byun

  2 days ago
  1.0
  I am writing to formally express my deep disappointment regarding my recent refrigerator purchase and delivery experience with this Best Buy store. I purchased a refrigerator on October 22 with an expected delivery date of 2-3 days later. However it arrived on November 17. During this period, my delivery was cancelled seven times, and I had to visit the store five separate times to understand what was happening. Each time I contacted customer service, I was transferred to multiple representatives who gave inconsistent information, failed to return calls, and provided no accountability or assurance that the issue would be resolved. Because I was repeatedly told to prepare for delivery, I had to shut off my existing refrigerator several times, which resulted in significant food spoilage. When the refrigerator finally arrived, the filter that was promised to me was missing, and again, no one took responsibility. This entire experience has caused unnecessary frustration, anxiety, emotional distress, and financial loss, not only from the spoiled food but also from the additional trips I had to make to the store. It is extremely discouraging that after the sale was completed, there appeared to be no concern or follow-up regarding my situation. I am requesting a formal apology and appropriate compensation for the spoiled food, the costs associated with repeated store visits, and the emotional distress caused by this prolonged and mishandled process. I look forward to your prompt response and resolution.
• YG

  Yuli G

  4 days ago
  1.0
  I was genuinely disappointed by the customer service I received at the Best Buy on Pleasant Hill Rd. I’ve been a long-time, frequent customer, with my most recent purchase made just four days prior. I stopped in with a simple request: one empty box to ship a care package to military members spending the holidays overseas. Despite approaching multiple employees, I was neither greeted nor offered meaningful assistance. One associate initially attempted to help by offering a box that was going to be discarded but was discouraged by others. Two additional employees simply said “warehouse” and walked away, without clarifying what that meant, calling anyone, or directing me to a specific location. When the manager arrived, I explained that I was hoping to use an empty box the store might otherwise throw away. He informed me that the store does not receive any merchandise in boxes and that everything arrives individually or in “totes.” This explanation struck me as implausible given that Best Buy sells electronics—products that are typically shipped in labeled boxes, often with battery-related warnings. What disappointed me most was not just the lack of attention, but the dismissive tone and the feeling of being misled. My request was small, reasonable, and tied to a kind gesture for troops overseas, which made the experience even more disheartening. I hope this feedback prompts reflection and improvement in how customers are acknowledged and assisted.
• JN

  Jenna Nguyen

  Nov 5, 2025
  1.0
  Me and my mom had a very bad experience at this Best Buy and it deserves to be shared. I bought a silver iMac just a few days ago, and after thinking about it, I decided I really wanted the pink version instead. Before packing everything up, I asked 2 separate associates if I could exchange it and have them price match Microcenter so I wouldn't have to pay the difference between the silver and pink IMac. They both confirmed it wouldn't be a problem. Trying to be proactive, I went home, boxed the IMac up perfectly like new, and drove back in the rain, by the way, that SAME day, just to make sure that I could still get that confirmed deal. When I arrived, suddenly they "couldn't honor the price match" anymore. Their excuse? The employees who told me that earlier were "bad at price matching." That's not just confusing but also unprofessional. In the end, I returned the IMac entirely and took my business straight to Microcenter where I bought the pink IMac with no hassle, same day where I would've had to wait 3 days anyways if I bought it at Best Buy. The lack of consistency, accountability, and training is unacceptable. Definitely will not be coming back.
• GC

  gnlawn care

  Nov 5, 2025
  1.0
  I recently bought a silver iMac from Best Buy. A couple of days later, I decided I wanted the pink one instead. I spoke with two different sales associates who both confirmed that I could return the silver iMac and they would match Microcenter’s price for the pink one so that I wouldn’t have to pay the difference. Based on their confirmation, I went home, carefully repacked everything, and drove back in the rain the same day — all to make sure the price match was still valid. When I arrived, suddenly I was told they couldn’t honor the price match, and that the employees who told me otherwise were “bad at price matching.” Seriously? So after all that wasted time and frustration, I returned the iMac entirely and went straight to Microcenter to buy the pink one there — no hassle, no games. This is exactly why Best Buy is losing customers. The employees are unprofessional, misinformed, and clearly not trained properly. Overall, a very bad experience and I won’t be shopping here anymore.

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