Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,696 reviews
5 stars
1,409
4 stars
588
3 stars
275
2 stars
112
1 star
312
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful and knowledgeable, while others were criticized for being unresponsive or rude.
Store Organization
Customers reported disorganization within the store, including long wait times for assistance and issues with inventory availability.
Geek Squad Issues
Numerous complaints about Geek Squad services, including poor communication and failure to complete repairs.
Checkout Experience
Long lines and slow service at checkout were frequently mentioned, especially during busy periods.
Product Availability
Customers expressed frustration over items being listed as in stock online but not available in-store.
- TTTraceyDec 31, 20254.0Our first time coming in the lines were long but this staff where very friendly and Knowledgeable about the windows computer that we brought for my grand son.
- MTmichael tthomasDec 28, 20251.0Went to get a laptop. Joel or Joe was nice at first told us it would be 5-10 minutes and 30 minutes later he was helping 6 other people. What's crazy is there was another family there we both ended up in hiram and buying what should have been bought in Douglasville. Close this location or fire joel.
- RRReviews ReviewsDec 15, 20251.0Why is it always so hard to get someone that works in the store on the phone. You have these people that’s answering the calls that can barely speak to me or understand me and catching a attitude with me and yelling at me because he want me to buy something online and I wanna go in the store for it. I can’t even call up the store to find out if they have something in stock because the online information is not guaranteed.
- AWanita wyattDec 13, 20251.0I purchased a 98"📺 from Best Buy that came with free installation. I have made several appointments trying to have the 📺 mounted upstairs that came with excuses why they couldn't do the mounting after arriving to my home by the GEEK SQUAD..about 2 weeks ago 2 men came( geek squad) to mount the 📺.. he said they would have to come back.. That it would take at least 4 men...( why would they send 2 men to mount a 98" 📺 anyways😡) Today I called best buy customer service to verify the mounting service that is scheduled for today because last time they didn't come at the time that was originally scheduled... I was told they would come out 3pm- 7:30 pm to mount the 📺.. I just received a call 4:15 saying basically there not going to provide good customer service that I had to reschedule the appointment again..It's not even 7:30! Sounds like they don't want to deal with mounting a large size 📺 today & the previous days! Real BAD customer service! I will NEVER! Purchased any products from them again... It's almost a year later ... The 📺 is still in the box in my living room where they left it around this time last year! 😡😡😡I am very unhappy with this.. I was told I couldn't get my $$back although the free mounting came with the purchase of the 📺! I was really hoping to have this done in time for Christmas 🎁🎁😔😔Please don't waste your time with purchasing a large 📺 if you have to have the Greek Squad mount it!!!!! I will definitely screenshot this & post to Social Media...
- DODami OladapoDec 13, 20251.0I went into this store for the first time to purchase the surface pro and keyboard and had an utterly disappointing experience. I needed help and was asked to be added to the queue. I was the only one on the queue so I thought fast service, but no. I waited and every associate who walked past me would rather help random customers who were walking in rather than those who’ve been waiting on the queue. After a long wait, I decided to leave. I’ll take my money elsewhere.
Frequently Asked Questions About Best Buy
What are the operating hours for Best Buy in Douglasville, GA?
Best Buy in Douglasville is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Douglasville offer curbside pickup service?
Best Buy Douglasville offers curbside pickup service for your convenience.
Where is Best Buy located in Douglasville, GA?
Best Buy is located at 6875 Douglas Blvd, Room 519, Douglasville, GA 30135, USA.
Can I get expert support like Geek Squad services at this Best Buy location?
Yes, you can get Geek Squad support and expert advice at Best Buy Douglasville.
Is Best Buy Douglasville wheelchair accessible?
Yes, Best Buy Douglasville has a wheelchair accessible entrance.
What payment methods are accepted at Best Buy Douglasville?
Best Buy Douglasville accepts debit cards and check payments; cash payments are not required exclusively.
Are there nearby places where I can grab a meal before or after shopping at Best Buy?
Yes, nearby restaurants include Applebee's Grill + Bar, Highlanders Tavern and Grill, Hooters, and Folk's Southern Kitchen where you can enjoy a meal before or after your visit.
What nearby medical centers or doctors are close to Best Buy Douglasville?
Nearby medical services include Kaiser Permanente Douglasville Medical Office and multiple doctors affiliated with Kaiser Permanente such as Reneka L Dobbs, MD and Oladepo Collins Fasoranti, MD.
Are there places near Best Buy where I can enjoy entertainment or family activities?
Yes, Chuck E. Cheese, a pizza restaurant and arcade, is nearby for family entertainment.
Does Best Buy Douglasville offer in-store shopping and electronics recycling?
Yes, Best Buy Douglasville offers in-store shopping and electronics recycling services.