Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 106 Webster Way in Douglas, GA 31535
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
511 reviews
5 stars
413
4 stars
39
3 stars
13
2 stars
14
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were described as rude and unprofessional.
Knowledgeable Staff
Several customers highlighted the staff's knowledge about products and services, with specific employees frequently mentioned for their expertise.
Sales Experience
Customers reported both positive and negative experiences during the sales process, with some feeling pressured or misled about pricing and contracts.
Store Environment
The store was described as busy, with some customers noting a lack of display phones and a feeling of being rushed.
Problem Resolution
Some customers experienced issues with their accounts or devices that were not resolved satisfactorily, leading to frustration.
- MSMelissa StoneOct 20, 20251.0Today I went Russell Cellular in Douglas,Ga. Just to simply change my plan. I pulled out my check book to pay . Mr. Warren said we don’t take checks and I said that I had wrote checks in the past at the store. Warren responded with no you have not. I said yes I have! And the manager spoke up and said YES we took checks in the PAST! Then he became very RUDE and told me to leave! He said You Started It, Making Him Sound Like A Preschool Kid!! So the store manager told him to Hush., then he went to the Back and never came back to the front! Been a customer at Verizon for over 20 years so very disappointed in HIS ACTIONS!!
- JRJamiria RobinsonSep 3, 20255.0Baily was amazing when other reps told me it was nothing they could do Baily exceeded and went beyond to get me a phone.
- DDDixie DelelloSep 2, 20255.0Bailey fixed my phone after 3 days with no service your great thank you Bailey
- CCChristineJul 16, 20255.0The employees were very helpful setting up my new phone for me. All of them were very knowledgeable!
- JHJason HodgesJul 2, 20251.0Don’t waste your time. They will charge you for customer service. Also they will tell you a lie to your face just to con you into a sale. They are a third party, not a true Verizon store.
Frequently Asked Questions About Verizon
What are the store hours for Verizon at 106 Webster Way in Douglas, GA?
Verizon is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM.
What types of products does Russell Cellular offer at this Verizon location?
They offer Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What payment options are accepted at the Verizon store in Douglas, GA?
The store accepts American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon location offer in-store and curbside pickup services?
Yes, Verizon offers both in-store pickup and curbside pickup services.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I contact the Verizon store in Douglas, GA by phone or email?
You can call them at +1 912-383-6503 or email douglas.ga@russellcellular.com.
Does the Verizon store require appointments for service?
No, appointments are not required for visiting the store.
What nearby dining options are available around Verizon in Douglas, GA?
Nearby dining options include Wendy's, Burger King, El 1800 Mexican Restaurant, New China Buffet, Subway, and Huddle House.
Which nearby hotels can customers visit when coming to Verizon in Douglas?
Nearby hotels include Hampton by Hilton, Hampton Inn Douglas, and Super 8, providing convenient lodging options for visitors.
Are there any nearby convenience stores or gas stations near the Verizon store?
Yes, nearby convenience stores and gas stations include Gate and Murphy USA #5752, helpful for quick stops before or after visiting Verizon.