GM
Grace Miller
Mar 31, 2026
I brought my Great Pyrenees mix, Remi, here on Saturday, March 28th, as the VCA chain partners with our rescue for the first vet visit. Our vet tech was perfectly fine and seemed to like Remi. However, Dr. Kapoor severely disappoints, and I strongly recommend going to another location or an entirely different company. Her fear and lack of knowledge about his breed created an atmosphere that was uncomfortable and extremely stressful for my dog, when it should have been a relatively easy and positive experience. I do not understand why she would accept large dogs as patients if she is afraid of them. We will not be returning to VCA because of this experience, and I have informed my rescue of what occurred.
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Remi greeted the vet tech without issue. Dr. Kapoor appeared to be terrified of my dog before she was able to even see him fully and required him to be muzzled while she was in the room. His tail was lowered but not tucked (his standard), and he did not bark, growl, or grumble at her. Given his size and medical history, I can understand being cautious. However, if she had taken the time to assess the situation, she may have been able to see he may not need a muzzle.
Once he was muzzled, he audibly sniffed the air, at which point Dr. Kapoor literally jumped backward away from him, causing him to get spooked and "run" to me. At this point, Dr. Kapoor asked me several times if I thought he'd let her touch him or if he'd try to bite her.
She also pushed to have his real double dew claws removed multiple times. Originally, she stated that they were not attached, so removal wouldn't be a big deal. After feeling them and realizing they were attached (which is standard for the breed), she continued to push to have them removed. This is terrible advice for his breed, unless there is a medical or hazardous reason to remove them, and even a simple google search can reveal the issues with removing them. When I stated that I am not interested in having them removed, Dr. Kapoor told me that Remi will "rip them off jumping over fences" and that I should have it done. There was no consideration for his temperament, life style, or potential risk factors in this conversation. I was advised that we could discuss the removal at a later appointment, which showed blatant disregard for my decisions about my dog's care.
Finally, Dr. Kapoor was unable to provide me with helpful information about the amount of weight Remi needs to gain, what his ideal weight should be, or what he should look like to visually tell he's close to his ideal weight, since she claimed that they only judge weight based on look. He was underweight when I rescued him and has been slowly improving.
By the time I reached my car after the appointment, I received a notification that an appointment for his vaccinations had been set. This was not discussed with me at all. They simply decided for me that we would come back at that time on that day. Obviously, I canceled the appointment immediately.
I left an internal review with a shortened explanation of what happened above. Conveniently, I am now unable to log into my account to retrieve the records from this appointment to provide to my normal vet. Thankfully, I remember his weight and the flea/tick medicine they gave him. Overall, this was an extremely disappointing experience that was very poorly handled.