Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Covington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
238 reviews
5 stars
130
4 stars
27
3 stars
19
2 stars
10
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness and professionalism, while others report rude or unhelpful staff.
Knowledge and Training
Several reviews indicate a lack of knowledge among staff regarding products and services, leading to customer frustration.
Wait Times
Many customers experienced long wait times, often due to insufficient staffing, which negatively impacted their overall experience.
Store Hours and Accessibility
Customers expressed dissatisfaction with inconsistent store hours and accessibility, including being turned away before closing time.
Product Availability
There are complaints about stock issues, with customers unable to find desired products or accessories.
- LBLeah BarnettNov 16, 20255.0Zachary Jenkins is amazing! I brought my elderly neighbor in to get a new phone and new service. She presented one difficulty after another. But at each obstacle Zachary was patient, professional and helpful. Scripture tells us that God accepts as true religion the care of orphans and widows. Zachary exemplified this truth. I’m so grateful for his help.
- LLLatonya LettNov 7, 20255.0Amazing customer service and they were very attentive to my needs and I was indecisive and Keyonna and the manager made sure I left a satisfied customer. I finally upgraded after years 🤣🥰
- CGChris GilesNov 4, 20255.012 years with Verizon and still getting the best customer service as from day one. I've been to this location multiple times over the years and always get prompt, courteous, professional, and respectful service. The store manager at this location has it running like a well oiled machine. Came in with 4 people being helped and 5 people in line waiting. My issue was resolved and I was out the door in 30 minutes. Thank you!
- WMWilliam MoodyOct 23, 20252.0Slow response to customers Nit very knowledgeable
- JHJoshua HerrinAug 31, 20251.0This was the worst experience. The guy couldn’t explain how my phone that I was trading in gave me a discount (the math did not add up) and he moved about as fast as pond water. He did not offer any help with setting up the phone (even if they charge) or anything else. I just recently upgraded our other phone in Macon. Great experience. They even applied my tempered glass via machine for me. I’d recommend spending the extra few minutes and going to another location besides this one.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Covington, GA?
Verizon Covington is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands of smartphones are available at Verizon in Covington?
You can find the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Covington store.
What types of payment methods does Verizon Covington accept?
Verizon Covington accepts checks, debit cards, and mobile NFC payments. They do not require cash only payments.
Does Verizon Covington offer online ordering and in-store pickup?
Yes, you can order online and pick up your purchases in-store. They also offer free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment at Verizon Covington?
You can schedule an in-store appointment through the My Verizon app or by visiting their website online.
What services does Verizon Covington offer for business customers?
Verizon Covington provides business cell phones, mobile hotspots, tablets, laptops, as well as mobile plans, wireless internet plans, and voice plans.
Are there any nearby restaurants where I can eat before or after visiting Verizon Covington?
Yes, nearby dining options include Bullritos, Chili's Grill & Bar, Jersey Mike's Subs, It's Just Wings, McDonald's, IHOP, and Subway—great places to enjoy a meal around your visit.
What nearby stores can I visit for entertainment after shopping at Verizon Covington?
You can visit GameStop or the Covington Shopping Center - GameStop for video games and entertainment options close by.
Are there any beauty or personal care salons near Verizon Covington?
Nearby beauty salons include Great Clips for haircuts, Alexa Nails Spa for nail services, and SmartStyle for hair and spa needs.
How does the nearby Home2 Suites by Hilton hotel benefit Verizon Covington customers?
Customers visiting Verizon Covington from out of town can conveniently stay at the nearby Home2 Suites by Hilton Covington, making it easier to shop for mobile products and plans.