Verizon

Reviews

• JC

  Jerome Crews

  2 days ago
  1.0
  I tried to pay my bill and was told they don’t do bill pays. I’ve escalated it and not heard anything back yet. I’m very disappointed in this location . Thankfully there are other locations nearby that actually abide by their company policies.
• JR

  John Remington

  Feb 8, 2026
  2.0
  At best service is slow (HOURS wasted Every Time) and you will definitely be all but ignored if someone else is there to purchase something and you just need service or help.
• AB

  Andre Brown

  Feb 4, 2026
  2.0
  This is not a corporate store it's a retail store
• FI

  Frank Lumpkin, IV

  Jan 18, 2026
  5.0
  I had the pleasure of working with Carl today, and he was exceptional throughout the entire experience. He was extremely patient and took the time to help me make an informed decision about replacing my phone. When we encountered issues transferring my data to the new device, Carl stayed past closing time to ensure everything was completed correctly. He never rushed me and remained attentive and committed until the problem was fully resolved. Carl truly turned a trip I was initially regretting into a genuinely pleasant experience.
• JF

  Jennifer Fuller

  Dec 4, 2025
  5.0
  My husband and I wanted to see what our options were because we've been with Verizon for 11 years, but had not been under contract because we bought our phones from Amazon and Amazon Renewed for the past 8 years or so. We were thinking of leaving Verizon to go to AT&T, T-Mobile, etc. We had 3 phone lines without a contract. We saw an ad on the Verizon website about a Google Pixel 10 for free. They mean it! I was skeptical at first! If we had gotten just the 10 with 128 GB, the only thing we would have had to do was pay the taxes upfront (which we did). Because I wanted a Google 10 Pro XL with 256 GB with a larger screen and my husband was in need of a new phone also and we decided to get the Google Pixel 10 Pro for him with 256 GB, we do also have a very small fee added to our monthly payment. Because we both opted to get the Pro, that added $200 (100 each) and the XL for a much larger screen added another $100. I could have paid that in full today, but altogether, that $300 spread out over 36 months added less than $9 a month to our monthly payments. I'm so excited about our new phones! I've just ordered our cases and extra screen protectors! If you want a new phone, are an existing or a new customer, check out Verizon! In fact, if you are looking to decide which Verizon store to handle your business, go to the one we went to! We were in Columbus, GA today for an appointment, so we went to the Verizon on Macon Road. Ask for CARL! He so helpful, knows what he's doing, truly works to give you the BEST DEAL, is fast, efficient, knows the products, and is an all around great guy! It's the best customer service I've ever had at Verizon. From now on, I'll drive the 45 minutes to Columbus just to have that kind of excellent service! The store is past the Chuck E. Cheese and the CVS. Close to Country's on Mercury Drive. Tell them that Jennifer sent you!