Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3517 Victory Dr in Columbus, GA 31903
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
255 reviews
5 stars
221
4 stars
13
3 stars2
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their outstanding customer service, with multiple mentions of specific employees like Kelsey, Bailey, and Jennifer being particularly helpful and knowledgeable.
Professionalism
Customers noted the professionalism and attentiveness of the staff, highlighting their ability to handle complex issues and provide thorough explanations.
Store Environment
The store was described as clean and welcoming, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, there were some complaints regarding service errors and unprofessional behavior from certain staff members.
- MCMs. Cricket5 days ago5.0I honestly can’t say enough good things about this location and especially the manager, Jen. From the moment I walked in, she was welcoming, professional, and genuinely focused on helping me—not rushing me or pushing anything I didn’t need. I came in expecting a stressful experience (phone stuff usually is 😅), but Jen made everything simple and smooth. She took the time to really listen to what I needed, explained my options clearly, and answered every question with patience and kindness. What really stood out was how thorough she was—she didn’t just “get it working” and send me on my way. She made sure everything was set up correctly, double-checked details, and helped me feel confident before I left. You can tell Jen truly cares about her customers and takes pride in what she does. It’s rare to find customer service like that anymore, and she absolutely went above and beyond. If you’re thinking about coming to this location, do yourself a favor and ask for Jen. I’ll definitely be back, and I’ll be recommending this place to everyone I know!
- JKJennifer Killam5 days ago5.0The store manager Jen was very helpful with my purchase. She went into detail on everything about how my first bill would look. She explained the discounts can take one to two billing cycles. Definitely recommend going to see her.
- JHJ.S. HuntDec 12, 20255.0Very good service. Outstanding customer service by the Store Manager.
- RGRick GayDec 2, 20255.0The Verizon representative, Jennifer Horne, was very prepared for our arrival. She made the transition of phone upgrades seem less and smooth. We will definitely come back to her for any further assistance.
- MMmickeyNov 24, 20255.0Kelsey was a great help when there was an error in my plan. Was quick, professional , and great at communicating what was going on.
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Russell Cellular offer at its Columbus, GA location?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG at their Columbus, GA location.
What are the store hours for the Russell Cellular Verizon Authorized Retailer on Victory Drive?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for online orders?
Yes, Russell Cellular offers in-store pickup services for customers.
What payment options are accepted at the Russell Cellular store in Columbus?
They accept American Express, Cash, Discover, MasterCard, and Visa for payments.
Is the Columbus Russell Cellular store wheelchair accessible?
Yes, this store has a wheelchair accessible entrance for customers.
What services does Russell Cellular provide at the Columbus location?
They provide wireless service, mobile service, home phone service, and home internet.
Where is Russell Cellular located in Columbus, GA?
The store is located at 3517 Victory Drive, Ste A-4, Columbus, GA, 31903.
Are there any nearby retail stores customers can visit when shopping at Russell Cellular on Victory Drive?
Yes, customers can also visit nearby retail stores such as City Gear, DTLR, and Walmart Supercenter Columbus - Victory Drive.
What nearby mobile phone stores are close to the Russell Cellular location on Victory Drive?
Nearby mobile phone stores include Wireless inc victory drive, Verizon, Cricket Wireless Authorized Retailer, and T-Mobile.
Are there dining options near the Russell Cellular store on Victory Drive for customers to enjoy before or after their visit?
Yes, customers can enjoy nearby restaurants like Little Caesars Pizza, BTJ Wings, Taco El Paisa, and BTJ Wings - Columbus.