Business Details
3517 Victory Drive, Columbus, GA
31903, United States
Certified by Verizon • Feb 22, 2026
(762) 821-1007
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/columbus-2-ga
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3517 Victory Dr in Columbus, GA 31903
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
259 reviews
5 stars
225
4 stars
13
3 stars2
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews praised the exceptional customer service provided by staff members, particularly highlighting individuals like Kelsey, Jen, and Bailey for their patience, thoroughness, and willingness to help.
Staff Knowledge
Customers frequently noted the staff's knowledge and professionalism, with many representatives being described as helpful and capable of addressing complex issues effectively.
Positive Experiences
Many customers reported positive experiences, feeling welcomed and valued during their visits, which contributed to a strong likelihood of returning and recommending the store.
Service Issues
Some reviews mentioned negative experiences, including issues with billing, product defects, and perceived pressure during sales, indicating inconsistency in service quality.
- CHCaroThomas Harperl6 days ago5.0Great one on one customer service from Jennifer H.
- CCCarol Ann ConnerFeb 7, 20265.0My phone messed up, had to get a new one. Jennifer is the store manager. She helped me by explaining everything. She showed me the best phone and plan to fit my needs. Jennifer was so patient and understanding. She also politely put me in my place when my frustration about the situation came out. She took the time to help me activate the new phone and recover info. Great service.
- KLkaren lawsonFeb 4, 20265.0I didn't have any problem with switching back to Verizon. The sales manager explained everything that I needed to get started. I appreciate her patience. Thank you
- MCMs. CricketJan 7, 20265.0I honestly can’t say enough good things about this location and especially the manager, Jen. From the moment I walked in, she was welcoming, professional, and genuinely focused on helping me—not rushing me or pushing anything I didn’t need. I came in expecting a stressful experience (phone stuff usually is 😅), but Jen made everything simple and smooth. She took the time to really listen to what I needed, explained my options clearly, and answered every question with patience and kindness. What really stood out was how thorough she was—she didn’t just “get it working” and send me on my way. She made sure everything was set up correctly, double-checked details, and helped me feel confident before I left. You can tell Jen truly cares about her customers and takes pride in what she does. It’s rare to find customer service like that anymore, and she absolutely went above and beyond. If you’re thinking about coming to this location, do yourself a favor and ask for Jen. I’ll definitely be back, and I’ll be recommending this place to everyone I know!
- JKJennifer KillamJan 7, 20265.0The store manager Jen was very helpful with my purchase. She went into detail on everything about how my first bill would look. She explained the discounts can take one to two billing cycles. Definitely recommend going to see her.
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Russell Cellular offer at its Columbus, GA location?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG at their Columbus, GA location.
What are the store hours for the Russell Cellular Verizon Authorized Retailer on Victory Drive?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for online orders?
Yes, Russell Cellular offers in-store pickup services for customers.
What payment options are accepted at the Russell Cellular store in Columbus?
They accept American Express, Cash, Discover, MasterCard, and Visa for payments.
Is the Columbus Russell Cellular store wheelchair accessible?
Yes, this store has a wheelchair accessible entrance for customers.
What services does Russell Cellular provide at the Columbus location?
They provide wireless service, mobile service, home phone service, and home internet.
Where is Russell Cellular located in Columbus, GA?
The store is located at 3517 Victory Drive, Ste A-4, Columbus, GA, 31903.
Are there any nearby retail stores customers can visit when shopping at Russell Cellular on Victory Drive?
Yes, customers can also visit nearby retail stores such as City Gear, DTLR, and Walmart Supercenter Columbus - Victory Drive.
What nearby mobile phone stores are close to the Russell Cellular location on Victory Drive?
Nearby mobile phone stores include Wireless inc victory drive, Verizon, Cricket Wireless Authorized Retailer, and T-Mobile.
Are there dining options near the Russell Cellular store on Victory Drive for customers to enjoy before or after their visit?
Yes, customers can enjoy nearby restaurants like Little Caesars Pizza, BTJ Wings, Taco El Paisa, and BTJ Wings - Columbus.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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