Verizon

4.4
222 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 6361 Talokas Ln in Columbus, GA 31909

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
6361 Talokas Ln, Columbus, GA
31909, United States

Hours

Reviews

4.4
221 reviews
5 stars
177
4 stars
11
3 stars
4
2 stars
3
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Ron, Marc, and Joshua for their exceptional service.

Negative Experiences

Several reviews highlighted chaotic experiences, including issues with trade-ins, billing problems, and unprofessional behavior from staff, leading to strong recommendations to avoid the store.

Store Environment

Feedback varied on the store's cleanliness and atmosphere, with some customers noting a pleasant environment while others reported unsanitary conditions and poor management.

Efficiency

While many customers appreciated the quick service, others experienced long wait times and inefficient processes, particularly during busy periods.
  • TF
    Tammy Fletcher
    Dec 11, 2025
    5.0
    Very professional and very helpful
  • AN
    Amy Chappell Nurnberg
    Dec 3, 2025
    5.0
    My experience with Russel cellular was great. The young man who is the manager was informative and kind. I will go back again. Thank you Amy
  • CF
    Carmen Fuentez
    Dec 2, 2025
    5.0
    Very helpful and courteous. Short processing time and setup for new phone. Explained features and new billing amounts. A very pleasant experience. Thanks
  • JB
    Jeremy Barrett
    Nov 29, 2025
    1.0
    The whole process of getting my upgrade completed has been pure chaos. The trade-in wasn't even billed correctly to start with. After I finally got the phone sent back in, I was notified by Verizon that the "Find My" feature was still activated. This was supposed to have been turned off by the tech in the store. Stay away from this place.
  • WL
    william ladd
    Sep 15, 2025
    5.0
    Excellent service. Very professional and very friendly

Frequently Asked Questions About Verizon

What are the regular operating hours of the Verizon store at 6361 Talokas Ln, Columbus, GA?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM.

Where is the Verizon Authorized Retailer Russell Cellular located in Columbus, GA?

Russell Cellular is located at 6361 Talokas Ln, Ste C150, Columbus, GA 31909.