Verizon

Reviews

• KS

  Kamirria Starr

  3 days ago
  5.0
  Process was really smooth and fast thanks to Malcom !
• AC

  Ashley Cupp

  Feb 16, 2026
  5.0
  I want to give a huge thank you to the representative Latesha, she was absolutely amazing!! She alone gets 5 stars from me and my husband. Verizon somehow messed up on a promotion they gave us and did not want to honor it but she went above and beyond to help us figure it out. If you ever need anything from the Verizon store make sure it’s the veterans parkway store and latesha helps you. Like I said she is absolutely amazing and extremely knowledgeable.
• MM

  MACARONI684

  Feb 15, 2026
  5.0
  February 12, 2026. Thanks, I would like to personally thank Mr. Kai for excellent customer service in setting up my New Samsung Galaxy Flip 7 and the trade-in of my old Samsung Flip 3 smartphone, which I had since 2021. Mr. Applonie’s technical expertise was just magnificent, and the process was Second-to-None in ensuring that all of my Sim data was processed promptly, so that my new smartphone was in accordance with Samsung's Galaxy operating system. Thanks so much for what you do, and this deserves Ten Stars.
• JS

  Julianna Serpe

  Jan 27, 2026
  3.0
  Went in to upgrade my phone (free with my trade-in) and the rep tried to upsell me like crazy, telling me I needed a newer, more expensive plan and all of these other things to upgrade my phone. I left this store and went to the satellite Verizon store on Macon Road, and they got me exactly what I wanted with my trade-in on the same plan, aka no change in my bill. I don’t know if the guy at this Veterans Parkway store needed to make some commission quota or what, but I highly recommend going to the Macon Road store instead if you don’t want to play any games.
• EC

  Endlessly Chan

  Jan 10, 2026
  1.0
  Had an appointment scheduled to get a replacement phone activated and arrived 30 minutes early (thankfully or else I would've been there all night). A very tall employee, Clarence, "greeted" me while I was signing in, however this was not in a welcoming tone as I was being rushed to check in. He proceeded to assist me with my phone, but it was very clear he did not want to help me (or even be there) and blatantly said "oh I don't have time for all this" or "I'm not doing that" while trying to attempt trouble shoot steps. A female employee walked up to him while he was with us to show him something on her phone to which he responded with " you play too much" while she walked off to show other employees. Just a completely unnecessary thing to do while customers are trying to take care of business. Soon after, he had us call customer service to take care of what we needed and walked off. Not even 5 minutes later we saw him with his belongings and assumed that he was leaving work for the day. This left us feeling abandoned since he didn't leave us with another employee to ensure we were taken care of. Unfortunately I still experienced issues after being on the phone with customer service for over 20 minutes. They ended up escalating my call to another department and my original phone rep abandoned me while transferring too 😂. SMH. All that just for second phone rep to tell me she couldn't do anything. During this time no employee in the physical store came to check in. Even the phone rep was surprised that I was dealing with this. I hung up and asked another employee to came over and assist. Thankfully, after being there over an hour at this point (given the run around), he was able to get my issue resolved. I was appreciative of this, but the overall experience was tasteless. Before today, I hadn't been inside a Verizon store in over 8 years and I will be avoiding this location at all costs going forward. Save yourself some time and energy if you can.

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