Verizon

4.5
373 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Cleveland, GA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
641 S Main St, Cleveland, GA
30528, United States

Hours

Reviews

4.5
373 reviews
5 stars
294
4 stars
26
3 stars
20
2 stars
10
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.

Staff Performance

Specific employees, particularly Emma and Daelynn, received high praise for their exceptional service and professionalism.

Mixed Experiences

While most reviews were positive, some customers reported negative experiences with certain staff members and issues with billing or service fees.

Store Environment

Customers appreciated the friendly atmosphere and welcoming environment of the store, although some mentioned long wait times.

Sales Practices

There were concerns about upselling and additional charges that customers felt were not clearly communicated.
  • GS
    Gladys Sullens
    Dec 16, 2025
    5.0
    Went far beyond their jobs.
  • TC
    teresa curles
    Dec 6, 2025
    3.0
    Really liked the cleveland verizon store , they were very helpful especially Nicole , she explained everything to me Thanks 😊 have to go back cause my account has 2 other numbers on it & it’s not mine , will find out tomorrow what’s going on A new review pending ….
  • HJ
    Henry Johnson
    Oct 5, 2025
    5.0
    Ginger was so very helpful and I would definitely recommend her to everyone who comes to Cleveland Verizon!
  • AR
    Anthony Robertson
    Sep 26, 2025
    5.0
    The woman who helped me was awesome. The guy before named Chad was not. He had no clue what he was doing and ended up having to wait 2 days to get a phone I paid for. But the woman who helped in the end was very helpful and quick. She knew exactly what she had to do and got it done quick.
  • LS
    leanna smith
    Sep 19, 2025
    5.0
    I’m bad at names so forgive me, Morgan/Megan was the biggest help when I went to get the new iPhone 17 Pro! She is very informative and has such a great attitude! She made the process go by as quick as possible. Thank you for your help, I love my new phone!

Frequently Asked Questions About Verizon

What is Victra and what services does it offer?

Victra is a Verizon Authorized Retailer in Cleveland, GA, offering wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection, along with new lines, upgrades, and accessories.

What are the store hours for Victra in Cleveland, GA?

Victra is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.