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Brand Certified

Verizon

3.6
(595 reviews)

Business Details

1655 S Highway 27, Carrollton, GA
30117, United States
(770) 830-0376

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Carrollton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1655 S Highway 27, Carrollton, GA
30117, United States

Hours

Reviews

3.6
595 reviews
5 stars
284
4 stars
82
3 stars
58
2 stars
44
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for being rude or unhelpful.

Wait Times

Many customers reported long wait times to receive assistance, often exceeding an hour.

Staff Knowledge

There are concerns about staff knowledge and efficiency, with some customers feeling that employees were not adequately trained to assist with their needs.

Store Experience

The overall store experience varies greatly, with some customers having positive interactions while others report feeling ignored or disrespected.

Billing Issues

Several customers expressed frustration with billing practices, including unexpected charges and difficulties resolving account issues.
  • BT
    Bridget Templeman
    6 days ago
    5.0
    Don was wonderful! He was very helpful and friendly. I would defintely come back and work with him in the future!
  • RB
    Roger Brown
    Feb 16, 2026
    1.0
    Save your time go to T-Mobile. We switched last year to Verizon. Big mistake had trouble with phones and service. Calls to Verizon never solved issue of poor service on phones. Online chats never helped, finally after months of poor service. Went to this store to get help. The help I got was no one looked at my phone tried to figure anything out. He said my best advice buy a new phone. He said go online buy an unlocked phone, then bring it back we can set it up on your account. He never once looked at my phone to see what issue was or anything. Told him if I’m going to buy a phone I’ll just go to T-Mobile. I know their service works both cell phone and customer service. He didn’t say anything. Left the store and went up street switched all our phone lines to T-Mobile. Guess what no issues with anything. By the way my phone was an iPhone brand new at Verizon it was still under warranty. Verizon failed to mention this. I guess if guy done job looked at my phone he would have known that. My best advice avoid Verizon go to T-Mobile get better service with everything. At least T-Mobile treats you like a customer and you matter not like Verizon does. To Verizon your just money once you sign up for poor service they figure you are stuck.
  • CW
    chris williams
    Jan 25, 2026
    1.0
    Verizon absolutely sucks they will continuously increase your bill every single month and it will be Non-Stop we'll have to stay on the phone with them for hours every month, I hate them with a passion 15 years and it is ending now
  • MM
    Michael Music
    Dec 30, 2025
    5.0
    Very helpful with closing a line due to a death in the family. They canceled the amount owed on the phone and the 3 year contract andbit was quick and easy.
  • RM
    Robert Morrison
    Dec 18, 2025
    5.0
    This location is awesome! I had an account issue porting my number over from my employer for weeks. After HOURS on the phone, with people I could hardly understand at times due to the thick accent, I was told I'll need to go to a corp location for them to verify my ID. Came in frustrated, but calm, and a very nice lady took care of all my issues in a matter of minutes. Highly recommend coming here for ALL your Verizon needs!

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