Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,967 reviews
5 stars
1,079
4 stars
296
3 stars
133
2 stars
71
1 star
388
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unhelpful staff, and rude interactions.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, others were criticized for lacking basic product knowledge and problem-solving skills.
Store Management
Reviews indicated issues with store management, including poor organization, inadequate staffing, and failure to address customer concerns effectively.
Repair Experience
Customers expressed dissatisfaction with the repair process, citing long wait times and unresolved issues with their devices.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific staff members who provided excellent service.
- CBcherry berry4 days ago1.0Unfortunately, my experience was very disappointing. Despite arriving on time for a scheduled appointment and waiting in the correct seating area, I was consistently overlooked. I waited over an hour before being approached, while others who arrived after me were assisted first. In addition, the staff’s demeanor came across as dismissive and unprofessional, which only added to the frustration of the situation. I understand delays can happen, but clear communication and basic courtesy go a long way. Regrettably, this was not reflected in my visit.
- JRJosh Riley6 days ago1.0Very rude told me there was no solution to my problem even though I was able to find one later on. Seemed as if I was bothering her by asking for help. Will not go back!
- HTHiromi TacuriJan 5, 20261.0My iPhone 16 Pro Max screen stopped working. I could not use my phone. I did a walk in at opening at 11:00AM. Right away, I felt the employees did not want to help me because I didn’t have an appointment. The employee which I wish I took down his name immediately said they couldn’t help me in general. He then said he cannot help me if I don’t know my Apple password. However, I told him that I know it and I got a walk in. Then, he said they cannot help me unless I pay $400+ to fix my screen. I said that I think I have Apple Care. He said there is no way for me to check unless I had the serial number of my iPhone. I told him that I do and was about to show it to him from my Apple watch but he refused to listen. He just kept saying that it was not an iPhone serial number. He didn’t even give me a chance to click on my Apple Watch to show him. I stepped aside and clicked Settings to find my iPhone serial number. I went back to him and clearly showed him that it said iPhone 16 Pro Max. Then he said that the Apple Care expired last year. Since I don’t have access to my email or iCloud to verify what he said, I went home. I went into my iPad to check when my Apple Care expired which it expires in December 2026. The employee clearly didn’t know what he was saying or doing multiple times based on this experience. I am making an appointment for Apple support at Lenox. I don’t recommend or trust the Apple store at Mall of Georgia. They need to train their employees to listen better. Waste of time. You’re better off going elsewhere.
- EEecmmtmDec 18, 20251.0Took forever to even be acknowledged. They do not seem to want to help. If you didn't know much about their phones then they don't want to spend the time to help you.
- AKajith kumarDec 18, 20252.0Staff should provide better support to customers who are shopping or picking up devices purchased online. I had to wait 20 minutes even though several staff members were present at the front of the store and could have assisted with online order pickups.
Frequently Asked Questions About Apple Mall of Georgia
What products are available at the Apple Mall of Georgia store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Mall of Georgia store.
What services does the Genius Bar at Apple Mall of Georgia offer?
The Genius Bar provides technical support and troubleshooting for your Apple products.
What are the regular store hours for the Apple Mall of Georgia?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is the Apple Mall of Georgia store accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
Can I get my Apple product repaired or serviced at this location?
Yes, the store offers computer and cell phone repair services.
Does the Apple Mall of Georgia offer in-store shopping and pickup options?
Yes, the store provides both in-store shopping and in-store pickup services.
Are there any special holiday hours I should be aware of at the Apple Mall of Georgia?
The store is closed on November 27, 2025 and December 25, 2025; on other holidays it may have extended hours such as opening at 8:00 AM on November 28, 2025.
What nearby stores can I visit for clothing shopping near Apple Mall of Georgia?
You can visit Palmetto Moon, Hollister Co., Banana Republic, Ann Taylor, Prestige Menswear, Windsor Fashions, Gymboree, and Vans for clothing and fashion items nearby.
Are there dining options near the Apple Mall of Georgia store?
Yes, nearby you can find Crescent Moon restaurant, Tea Clan coffee shop, Jilly's Cupcakery, and River Street Sweets candy store to enjoy food and treats before or after your visit.
What entertainment or activity options are available close to Apple Mall of Georgia?
Nearby, you can enjoy activities at Bungy Bounce arcade and shopping center, or explore gift shops like Go! Calendars, Toys & Games and Earthbound Trading Co.