Apple Mall of Georgia

Reviews

• SS

  Sanaya Saboowala

  5 days ago
  1.0
  Worst Apple Store ever, well we’re 2 ppl picking up 2 fones , the guy on pickup try’s to put both our fones in one bag , mind you we are two orders . Upon asking for seperate bags , he goes I am kind of limited on bags? Like seriously? We upfront paid for both are fones. And you gonna act cheap?
• CP

  Chelsea Pate

  Nov 16, 2025
  1.0
  I can to this location to get help setting up my Apple Watch, and it was a horrible experience. I was greeted quick and told to sit at a set up table while I had to wait over 15 minutes for help, there were 2 staff members there helping, no one spoke to me and there were 3 to 4 other employees standing around talking and joking and in there phone, then another person sat next to me and was greeted and help with in a few minutes, I had to say something about why I was missed! Next the staff member wanted me to jump on there free unsecured WiFi! I ask is your WiFi protected? The staff member stated we haven’t heard of any problems, now this is a Apple Store why in the hell would this be ok to have you set up on a unsecured site we’re about 50 or more are in the store and any one of them could be there dropping malware on this site! Well I said no thank you and left! Just FYI this is wrong and next your phone or watch could be compromised due to a hacker in the store do be ware not to do this! And 2nd Apple employees should be trained to do better! I never had this issue in other states or even at my carrier stores when in the past setting up my phone there they used a secure lines only password protection to!
• MN

  Moe Nokaira

  Nov 11, 2025
  1.0
  Speaking of horrible customer service I waited over seven hours for my appointment only to be told at the end that I have to leave it there and come back to pick it up a week later I specifically told them please can. I just drop off the product and you can call me back no they wanted the most horrible way possible. I have a crying baby who was tired and wanted to go home like seriously Apple needs to make some sort of leverage here
• JS

  Jessica Sanchez

  Nov 7, 2025
  1.0
  If I could write a 0 star review I would. I went into this store to get a repair on the back part of my phone because it cracked. They told me I needed to make an appointment for 2.5 hours from then and I agreed to. After almost 3 hours they were ready for me and I went in to talk to the specialists. As soon as I got there they asked if I wanted to upgrade my phone and infront of everyone said “my phone was so old.” I let it slide and just said no thank you and they said my main tech would be right with me. It only got worse from here. This caucasian lady with glasses (I did not get her name) comes to assist me and starts talking about “wow I didn’t even know they still had these.” And just kept going on and on and on about my phone being so old and making fun of my phone and asking if I was sure I didn’t want an upgrade. It made me so uncomfortable and embarrassed. Everyone around me was staring at me and the specialist. I feel as though if I already said no to an upgrade there’s no need to talk about anything else and just help me with what I came here for. She continuously made comments and wouldn’t stop. I had to literally say “well since it’s so old y’all can go ahead and give me the newest one as my replacement.” She just got quiet and left. After a while she came back and told me they don’t have the piece I need at this apple store and other ones did. After 3 hours of waiting and to be told they can’t help me and then to make me feel how they did, it is unacceptable. It made me not want to even support the company period because of how obsessed they are with upgrading. They do not care about you unless you are buying something new. They will belittle you as a tactic to force you to upgrade. I will never be returning to this store ever again. I hope this company and store takes action and teaches their workers proper customer service. My phone works perfectly fine and I don’t feel the need to buy anything new. When I do decide to, this interaction has made me rethink about purchasing from apple ever again.
• KO

  Kaitlyn Osborne

  Nov 3, 2025
  1.0
  We took a phone in to have the back glass replaced. Our appointment was at 10:50. Went back at the time they told us to and they pushed us back another hour. Came back after the hour and find out they broke the volume buttons on it and had to replace that. We were reassured they would NOT reset the phone as we didn’t have it completely backed up because again we just wanted the back glass replaced. We get our phone back and they completely reset the entire phone because of THEIR MISTAKE. HORRIBLE CUSTOMER SERVICE. Should’ve NEVER reset the phone without talking to us when we came back the second time especially after reassuring us you wouldn’t reset… WILL NOT BE BACK

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