Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Augusta for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
460 reviews
5 stars
233
4 stars
48
3 stars
34
2 stars
32
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, lack of assistance, and dismissive attitudes from staff.
Staff Knowledge
Several reviews highlighted a lack of product knowledge and training among employees, leading to unresolved issues and customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Long Wait Times
Customers frequently mentioned long wait times for service, contributing to their dissatisfaction with the overall experience.
Sales Pressure
There were complaints about aggressive upselling tactics, with some customers feeling pressured to purchase additional services or products.
- THTheresia Hess2 days ago5.0Michelle is the BEST! She has helped us before in adding a line and now with upgrading our phones! My family loves her! She is the true example of GREAT customer service! Verizon don't let her get away!!
- KRKarrie RhodesNov 15, 20255.0I went into this facility about six weeks ago to switch cell phone providers and get a different phone. The Verizon rep that helped me was Louie Triminio and he was fantastic! Not only did he explain things in terms that I could understand, but he was polite, courteous and very professional! I have been extremely happy with both my new phone and my service! I would recommend this location to anyone! Thanks Louie!
- JMJackie McMillianNov 12, 20255.0Tanika was great in providing customer services to me. She was extremely a pleasure to work with today. Patience was needed and provided while working with me. It’s rare to find a young person to stay in character in difficult situations. Thanks Tanika 😁 keep up with the great job you provide to others.
- KWKayla WygalNov 10, 20255.0Tenika was SO incredible! After months of back-and-forth and several unsuccessful trips to the store, I was finally able to get everything fixed with Tenika. I came with the intention of changing providers and left VERY happy. I couldn’t be more grateful for her kindness and patience with this messy, complicated situation. Thank you, Tenika!
- AMAndy MorrisNov 8, 20255.0Came in to check on options for changing my cell service. Made an appointment online so I was able to come right in and get my experience underway right on time. Tenika explained my options to me clearly and was able to get me set up with a new phone during a smooth transition. Appreciate the help very much!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Augusta?
The Verizon store in Augusta is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Augusta?
It is located at 254 Robert C Daniel Jr Pkwy, Ste 500, Augusta, GA 30909, USA.
What brands of smartphones does the Verizon store in Augusta carry?
They offer smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment at the Verizon Augusta store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What delivery and pickup options does Verizon offer?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What products and services are available for businesses at the Verizon Augusta store?
They offer business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
Which major competitors does Verizon in Augusta have?
Major competitors include AT&T, T-Mobile, Spectrum, and Optimum.
Are there any convenient places to grab food near the Verizon store?
Yes, nearby you can visit Panera Bread for bakery and sandwiches, Genghis Grill for Asian fusion cuisine, Tropical Smoothie Cafe for smoothies and American food, Panda Express for Chinese fast food, and Atlanta Bread Augusta for cafe sandwiches.
What nearby stores can customers visit after shopping at Verizon in Augusta?
Nearby stores include Mattress Firm for furniture, Pier 1 Imports for home decor, Ben & Emma for shoes, and Staples for office supplies and printing services.
Are there any health or beauty services near the Verizon store in Augusta?
Yes, customers can visit 5 Star Nutrition for supplements, BenchMark Physical Therapy, Benefit Cosmetics BrowBar, Nail Spa, Meekie's Beauty Lab, and A Cut & A Style Barbershop nearby.