Best Buy

Reviews

• RM

  Rhys Marshall

  3 days ago
  1.0
  It’s incredibly frustrating that there’s no easy way to reach a real person to confirm whether the store is opening late or closing due to bad weather. I completely understand prioritising employee safety, but the store hours should be clearly and accurately updated when changes happen. The automated system was no help at all. It told me the store would open at 11, but then added that it might be closed because of the weather, which wasn’t helpful in the slightest. Clear communication would make a big difference.
• SS

  Selena S

  4 days ago
  1.0
  I want to share my experience to help others be mindful before making a purchase at Best Buy. Best Buy has a very strict two-week return policy, which became an issue for me after purchasing an $800 monitor along with the protection plan. At the time of purchase, I was advised one thing about what the protection plan would cover. When the monitor began having issues, I brought it back to the store with my receipt, fully expecting support or a resolution. Instead, I was given the runaround and sent back and forth with no clear solution. I work from home and rely on my monitor daily, so the delays and lack of urgency were extremely frustrating. The process was time-consuming and stressful, especially for such a high-cost item. I do want to acknowledge that the Geek Squad staff were kind and professional. This isn’t about the employees. This is about Best Buy’s policies and how rigid and inconvenient they are for customers when issues arise. Unfortunately, this experience reminded me why I stopped shopping here for a while. Moving forward, I’ll stick with retailers like Costco, Sam’s Club, or Walmart, where customer service tends to be faster and more accommodating. My advice to others: be very mindful of the return policy and protection plan details before purchasing. Quick sales don’t always mean quick or helpful customer service afterward. Thank you, but no thank you, Best Buy.
• SW

  Sarah Wood

  6 days ago
  1.0
  We researched laptops and went to Augusta to purchase, as the website showed one in stock. However, it had been sold by the time we got there. The service rep named 'Green' looked online and found one at the Lexington, SC store. We paid for the laptop at that store, asked him if there wasn't ANYTHING else we needed to do and he said no. We drove an hour to the store only to find out they sold the laptop during our drive there! The service manager told us that employees should call the store where the item is located if there are less than 3 in stock to reserve. This guy in Augusta did not do that and wasted over two hours of our time. Be warned if you shop at Best Buy and find an item you want, make sure it's actually in stock.
• DM

  Della Mcelveen

  Feb 14, 2026
  5.0
  I I am so very happy with our Best Buy store. I ordered from Amazon and they were supposed to set up two TVs and they dumped them. Literally FedEx dumped them at my front door and they stay there for days till the UPS came and picked it up for Amazon. I ordered my LG TV Yesterday and they had an opening today for delivery. CJ and Blake were very knowledgeable in the store about the difference in the Hisense and LG TV. The LG TV was in stock and Quentin who came to install it and install my apps with absolutely fabulous. I am 72 years old and I am not savvy with this new equipment. I have had LG TVs in the past that have lasted for so long and so I am very happy that I went with LG and went in store to buy it. They were knowledgeable n patient with me both in store and on the delivery and set up. It was worth the extra money. this was the Best Buy on Walton Way Ext.⭐️
• LC

  Laverne Cummings

  Feb 7, 2026
  1.0
  Customer service is terrible I have visited this store three different times times and the same results I ask employee to help me with a freezer they stated let me get someone to help you because that is not my department then about 8 employees walk right pass me and did not speak or ask me for help waited there for 30 minutes then went up front and said you told me someone was going to help me it has been 30 minutes and no one came or help me she got on the walkie and told them again I went back and no one never came to assist me so I left the second visit I went to purchase a door ring camera and the same thing go over there and someone in that department will help I waited and waited no one came to help me so I call my sister in video and she showed me which one to get and the batteries because once again no one came to help me the third visits the same thing happened to me again I brought a tv online and supposed to have curb side service no one came out to the car so I went in and they said go get in this line got there the lady scan my phone and said I will be back so I needed to purchase some batteries and wanted to make sure I was getting the right kind again another disappointment I really think all staff need to be better and should be able to assist all customer in any department this was not good service at all and also there was a old couple in there going through the same thing waiting on a employee to help them and employees walked by them and did not help they were getting frustrated with no one helping this is crazy I will take my business else where

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