Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
5,593 reviews
5 stars
2,757
4 stars
1,324
3 stars
653
2 stars
232
1 star
627
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers feeling ignored or mistreated by staff and management.
Geek Squad Performance
While some customers praised individual Geek Squad employees for their helpfulness, many others reported negative experiences, including long wait times and unprofessional behavior.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or not matching online listings.
Store Environment
Several reviews mentioned a lack of staff presence on the sales floor, leading to frustration among customers trying to find assistance.
Management Issues
Multiple reviews criticized store management for their unhelpfulness and poor handling of customer complaints.
- SWSam Wyatt2 days ago1.0If I could give a zero I would for customer service. It's a Joke
- SRStephanie Gray RoyalNov 14, 20255.0It was extremely eaay to make a purchase online and pick up in store
- SLShelle LangleyNov 7, 20254.0We were greeted at the door. All staff I asked questions to were very helpful. Much appreciated. Plus had to return this. Didn't fit to our liking. Exchanged it with no issues.
- JDjames deanNov 1, 20251.0Literally the worst customer service ive ever experienced the managers walk around doing nothing if you ask them for help they say the will send someone they never do and if you are lucky enough to get help the employees look miserable i wouldnt be surprised if they are being mistreated with the way the managers act. I mean i was walking next to the geek squad and the geek squad manager was talking down to an elderly man she was acting like she was better than him or something overall terrible store with terrible managers and horrible service not to even mention the 2 rats i seen run across the store a couple weeks ago. would rate 0 stars if i could go to walmart or ikea or literally any other store and save yourself the waste of time 0/5
- ELElise LaneOct 25, 20255.0Tony in the Geek Squad is a one man machine! This man remained professional while simultaneously handling no less than 3 to 4 customers at one time. No one came to help him out and he had us in and out the door in less that 30 mins.
Frequently Asked Questions About Best Buy
What products can I buy at Best Buy in Augusta?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at Best Buy in Augusta.
What are the Best Buy Augusta store hours?
Best Buy Augusta is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy location offers same day pickup and in-store pickup, but does not have curbside pickup available.
Is Best Buy Augusta wheelchair accessible?
Yes, Best Buy Augusta has a wheelchair accessible entrance for customers.
Can I get product repairs and service at this Best Buy?
Yes, Best Buy Augusta provides service and repair through Geek Squad support.
What payment methods does Best Buy Augusta accept?
Best Buy Augusta accepts payments by check and debit card; cash-only payments are not required.
Where can I find Geek Squad services near Best Buy Augusta?
Geek Squad, offering IT service and computer repair, is located nearby for convenient access to expert technical support.
I need office supplies and printing services near Best Buy. Where should I go?
Office Depot - Augusta 2193 and Office Depot Print & Copy are nearby, offering office equipment and printing services close to Best Buy Augusta.
Are there dining options near Best Buy Augusta?
Yes, nearby dining options include Buffalo Wild Wings, Carolina Ale House, and Chick-fil-A, great for meals before or after your visit.
How can a customer visiting Best Buy Augusta take advantage of local attractions?
Customers can enjoy nearby spots like Club Pilates for fitness or visit the Social Security Administration office close by, making it easy to combine errands with shopping at Best Buy.