Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
5,636 reviews
5 stars
2,777
4 stars
1,328
3 stars
657
2 stars
233
1 star
641
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and rude management.
Product Availability
Customers noted that while the store was generally well-stocked, there were instances of missing items or difficulties in finding products.
Checkout Experience
Numerous reviews highlighted long checkout lines and slow service at the registers, with some customers expressing frustration over understaffing.
Geek Squad Performance
Feedback on Geek Squad was mixed, with some praising individual staff members for their helpfulness, while others criticized the overall organization and service quality.
Store Environment
Several reviews mentioned the store's cleanliness and organization issues, with some customers feeling the store was not as inviting as it used to be.
- AMAmy Molina-Scott5 days ago1.0This Best Buy is trash. Customer service sucks. Whenever you ask for help it’s like you’re bothering them. It’s sad to see how much it’s gone down in quality. Can’t get any good help. Requested a manager and the manager was no better! Then they gave me a bogus number for corporate. Get it together Best Buy.
- SHStacey HumphreyJan 2, 20261.0This review is for the a.i that answers the phone here.i simply wanted to purchase a 4k dvd player that wasn't shown at store for pick up.i couldn't get transferred to a live person no matter what prompt I said.attention corporate America, we the consumer HATE THE AUTOMATED A.I. B.S!!! Update.1/9/26.im trying to schedule a car stereo installation CONSULTATION. Ive called the store multiple times. A.i.tells me to schedule it on the website. Sent link.there is no way to set up.a CONSULTATION on that link.called again, transferred to a call center with so much noise in the background I couldn't adequately hear the man that was talking,which made his thick accent even more hard to understand.i asked if background noise could be muted,he said no so I disconnected call.EXTREMELY FRUSTRATING PHONE EXPERIENCES HERE!
- EHEmily HayesJan 1, 20261.0Customer service is horrific at this establishment! Purchased an 85’ tv, and had it delivered. Once it was set up, it was cracked. Schd an apt to exchange. They had us wait 19 days on a pick up day & exchange. They did not show 3 times!!!! Called and asked if we could take it to the Augusta, Ga store to exchange. Online said yes! Upon arrival to the store, they took the TV, did the “exchange “ then we were greeted by Andrew who refused to do the return. We called back online customer service who said yes you can, and Andrew refused to do the return! We now have to wait 15 more days to see if the delivery will actually show up….
- AMAdrian MullisJan 1, 20261.0I waited outside of the store before open for a pokemon drop. Keep in mind that this product can't be ordered anywhere at anytime because of low the volume is compared to the demand. I asked how many boxes of the prismatic spc they had and one guy said 10. I was 10th in line and 2 people in front of me didn't get one either. This store has a 1 item per person policy which is great for collectors, but I wonder where the spcs went? Probably to the employees that are reselling it for double the price before they could be put on display for customers. Makes me wonder how long they've been doing this for and if the leadership there let's them get away with it. I'm not gonna call out any names publicly but I can see a post right now on Facebook marketplace of an employee selling it
- TTTRJan 1, 20261.0The employees here back door Pokemon drops and they don’t put them out for the customers. When new items come out they buy them all up and sell it themselves on Facebook Marketplace. One employee in specific named Rickey Ellison. Disgusting behavior. Please get this under control. It would be nice for actual collectors to be able to buy these instead of scalpers.
Frequently Asked Questions About Best Buy
What products can I buy at Best Buy in Augusta?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at Best Buy in Augusta.
What are the Best Buy Augusta store hours?
Best Buy Augusta is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy location offers same day pickup and in-store pickup, but does not have curbside pickup available.
Is Best Buy Augusta wheelchair accessible?
Yes, Best Buy Augusta has a wheelchair accessible entrance for customers.
Can I get product repairs and service at this Best Buy?
Yes, Best Buy Augusta provides service and repair through Geek Squad support.
What payment methods does Best Buy Augusta accept?
Best Buy Augusta accepts payments by check and debit card; cash-only payments are not required.
Where can I find Geek Squad services near Best Buy Augusta?
Geek Squad, offering IT service and computer repair, is located nearby for convenient access to expert technical support.
I need office supplies and printing services near Best Buy. Where should I go?
Office Depot - Augusta 2193 and Office Depot Print & Copy are nearby, offering office equipment and printing services close to Best Buy Augusta.
Are there dining options near Best Buy Augusta?
Yes, nearby dining options include Buffalo Wild Wings, Carolina Ale House, and Chick-fil-A, great for meals before or after your visit.
How can a customer visiting Best Buy Augusta take advantage of local attractions?
Customers can enjoy nearby spots like Club Pilates for fitness or visit the Social Security Administration office close by, making it easy to combine errands with shopping at Best Buy.