Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Atlanta for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
287 reviews
5 stars
138
4 stars
30
3 stars
17
2 stars
9
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual representatives for their helpfulness, while others report rude and unprofessional behavior from staff.
Store Hours
Multiple customers expressed frustration over the store closing earlier than advertised, leading to wasted trips and inconvenience.
Staff Knowledge
While some staff members are noted for their knowledge and ability to resolve issues, others are criticized for being uninformed or dismissive.
Long Wait Times
Several reviews mention long wait times and understaffing, leading to a frustrating experience for customers.
Transparency Issues
Customers reported feeling misled about trade-in values and service plans, indicating a lack of transparency in transactions.
- SASpiritual AngelNov 10, 20251.0It’s not the store. The Verizon’s customer service is extremely horrible, and I wouldn’t wish them on my worst enemy. I’ve been a customers for seven years, and when there’s a problem, the solutions are few and far. I am excited to switch providers.
- KWK WulfNov 3, 20255.0My wife and I are new customers with Verizon, and our experience has been outstanding! From the moment we walked in, Shamar, Devin, Makayla, Chance, and Diamond were all incredibly helpful and welcoming. Their hospitality and professionalism made every visit a great experience. We truly appreciate their patience and dedication to helping us get everything set up. If you’re visiting this location, we highly recommend asking for any of them — you’ll be in great hands!
- WJWarren JamesOct 7, 20251.0Visited the Verizon Company Store on Ponce De Leon on Oct 6, 2025. The rep disconnected my primary line by mistake. When I turned back moments later, the staff locked the doors at 6 p.m., ignored me while still helping customers inside, and even closed the metal gate in my face. It took hours to fix their error. Completely unprofessional conduct.
- JCJohn CrittendenOct 6, 20255.0Aniah <3 and Chance were so helpful in upgrading my phone to the new Air. I'm so grateful that they corrected the issue in Verizon's system so I could upgrade. I'm not the most tech-savvy, but their customer service helped me navigate a complicated system and figure everything out!
- MHMavis HollandOct 4, 20255.0Shamar’s customer service is superb. I recently transferred from another carrier over to Verizon. My phone had been in SOS mode for about a week. I was told previously that my phone was locked and I had to trade in my phone. Shamar determined that it wasn’t locked. Prior to visiting this Verizon location, I’ve been given the run around as far as trying to gain full access to my phone. Thanks to him I have full service now!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Atlanta on weekdays?
The Verizon store in Atlanta is open Monday through Friday from 10:00 AM to 7:00 PM.
Can I schedule an appointment before visiting the Verizon store at 650 Ponce De Leon Ave?
Yes, you can schedule an in-store appointment online for added convenience.
Which mobile brands are available at this Verizon store?
You can find popular mobile brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL at this location.
What shipping and pickup options does the Verizon Atlanta store offer?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Does the Verizon store in Atlanta accept mobile NFC payments or debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and also allows you to pay by check. It does not require cash only.
Are there any nearby transit or business services to help locate the Verizon store at Ponce De Leon Ave?
Yes, nearby landmarks such as Staples for office supplies and Wells Fargo Bank can help you locate the Verizon store easily in the area.
What dining options are available near the Verizon store for a quick meal or coffee?
Nearby you can find Starbucks for coffee, Salata for salads, and Genji Sushi Atlanta for Japanese cuisine, perfect for a meal before or after your visit.
Are there any wellness or personal care services near the Verizon store?
Yes, nearby services include The Joint Chiropractic, Midtown Nails, Massage Envy - Midtown, and Unique Threading and Body Wax for wellness and beauty needs.
What types of business products and services does the Verizon store provide?
They offer business cell phones, tablets, laptops, mobile hotspots, and various mobile, wireless internet, and voice plans tailored for business needs.
Does the Verizon Atlanta store offer free Wi-Fi for customers?
Yes, the store provides free Wi-Fi for customer use during their visit.