Geek Squad

Reviews

• DS

  Don S.

  Dec 19, 2025
  1.0
  When setting up my appointment for a new phone battery, the website asked what phone I had and I entered it. When I got to the store, I had to wait for about 30 minutes past my appointment time. The attendant told me that the store does not carry batteries for my phone typically so my appointment’s purpose would be to set another appointment to get my phone battery installed. Ridiculously inefficient.
• PP

  Patricia Pereira

  Aug 21, 2020
  1.0
  Terrible experience! I dropped off my macbook at Geek Squad just because the agent guaranteed that It would be ready in the maximum 3 weeks. Also, that the price of the service would be around the same price that the service at an Apple Store ($129). The deadline passed, nobody contacted me, I tried to contact multiple times by phone and I received no answer. I finally got an answer from the chat on the website and the agent said they would contact me on the next day to give me an update. Again, I received no contact back. I went there in person and the agent told me that they didn’t have any update and they could not give me any new deadline or do anything. After 5 weeks, the website updated saying that they had an diagnose and I had to call them too approve it. I called and the first agent said I would have to pay $223 plus the price I already paid ($84). I called again the next day because I got busy and the 2nd agent said that the only price I had to pay was $54 since I already paid $84 previously. I approved it. The website didn’t updated though. Today I decided to call again to confirm that it was approved. The 3rd agent said I had to pay $138 plus the $84 that I had paid. I did a previous diagnose on Apple Store last December and it would be $129 the amount for a battery replacement. So I don’t understand why Best Buy wants to charge almost 2 times the price of a battery replacement at Apple. Also, I don’t understand why each agent told me a different price, sounds like each of them works with different systems. I can’t approve any diagnose if nobody seems to know the right price. Nothing that was promised to me when I dropped of my laptop was made. So I am extremely disappointed. Hopefully I will not have problems anymore to receive both my MacBook and money back.
• RR

  Rebecca

  Aug 26, 2016
  5.0
  I've always had great experience using Geek Squad. Any problem I ever encountered they were ready to help and made sure my computer was up and running. Some times they did it right on the spot in front of me and sometimes I had to leave my computer, but if I left it for a day or two I always got it back working better than before and they always made sure I had my power supply cord. One time Ieft and forgot my cord and they called me and let me know that I forgot it. I was not far away and so I came back for it. It was my fault that Ieft it when I packed my computer in the case. I always check to see if everything is functional before I leave and that's how I forgot it. I've always used Caroline Street location and I always get a friendly team that knows what to do. I love Geek Squad!
• MW

  Matthew Williams

  Dec 8, 2014
  2.0
  Bought a $200 protection plan for my phone. What they didn't tell me is that you only get 1 battery replacement. Then they stop helping you in store and only online. Now it doesn't work and I am on a hold time estimated to last one hour and ten minutes. Beware

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