Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
2,305 reviews
5 stars
1,210
4 stars
320
3 stars
149
2 stars
89
1 star
537
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff, long wait times, and lack of assistance.
Staff Competence
Feedback indicated inconsistency in staff knowledge and training, with some employees providing excellent service while others were described as incompetent.
Repair Issues
Numerous reviews highlighted problems with device repairs, including delays, miscommunication, and upselling tactics.
Store Environment
The store was often described as busy and chaotic, leading to frustration among customers due to long lines and disorganization.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism.
- STSteven Taylor6 days ago5.0Shateal greeted me with a smile. She was super knowledgeable and friendly. She quickly resolved my problem with my phone! Wish all customers service reps were like her. Bravo Shateel. Great job! 👏 😎
- NTNat Turner6 days ago1.0Trash repair. Wiped the data on my Mac for a screen repair. Held on to my Mac since 12/17. Expected to receive back 1/8 Terrible customer service
- EOErick OrtizJan 1, 20261.0I had an appointment today to replace my display, but unfortunately the experience was disappointing. After waiting, I was told the store didn’t have the part in stock and that I would need to drive to a different location. What made the situation worse was the lack of empathy from the manager. The interaction felt dismissive rather than helpful, especially considering I had scheduled an appointment in advance. I expect better communication and customer care from an Apple Store, especially when time and planning are involved.
- CBCHRISTOPHER BYRDDec 27, 20251.0The worst customer service. I see why this location has a 3 star Google review on 3,000 review's. The woman who was supposed to help us rendered horrible customer service. Very rude and unprofessional. I'll find another store to get my purchase. Very childish and ignorant people at that location. Tattoos all over employee's neck, arms, wrist, hand's and face. Close that location down, Steve Job is turning over in his grave with the horrible customer service his business is doing.
- DADavid AnthonyDec 18, 20251.0The staff at this Apple Store is incompetent and vindictive. I have been going through a process of fixing my phone for weeks now. My phone was within warranty, and Apple has dropped the ball. After sending me away twice, and making tons of promises, they finally sent my phone off for repair. Now, I am picking my phone up and due to a damaged screen on my loaner phone( that Apple has promised to pay for ) Apple is now saying their system doesn’t allow that process to take place. The manager on duty is rude, dismissive, and frankly has a horrible attitude. They are glancing at me from across the store and deliberately not speaking with Apple support who I’ve been on the phone with for almost 45 minutes while inside of the Apple Store. At this point it’s Apple is wasting apples time in an attempt to be spiteful to me, over a manufactured error that I, in no way caused. AVOID this Lenox store at all cost!! It is not worth your time, staff will send you in circles and then be extremely rude to you an act as I’ve your the problem. Never again. I’ve spent at least 15 minutes writing this review, while on the phone with Apple support inside the Apple Store. Totally ridiculous
Frequently Asked Questions About Apple Lenox Square
What products and services can I find at Apple Lenox Square?
Apple Lenox Square offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad, along with technical support at the Genius Bar and assistance from Specialists.
Where is Apple Lenox Square located?
Apple Lenox Square is located at 3393 Peachtree Road NE, Atlanta, GA 30326, United States.
What are the regular operating hours of Apple Lenox Square?
Apple Lenox Square is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 7:00 PM.
Does Apple Lenox Square offer holiday hours or closures?
Yes, Apple Lenox Square may have special holiday hours or closures, such as being closed on November 27 and December 25, with adjusted opening hours on other specified dates.
How can I contact Apple Lenox Square for inquiries or support?
You can reach Apple Lenox Square by phone at +1 404-926-3085 or via email at lenoxsquare@apple.com.
Is Apple Lenox Square accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance to accommodate customers with disabilities.
What payment methods does Apple Lenox Square accept?
Apple Lenox Square accepts debit card payments and mobile NFC payments for customer convenience.
Can I order Apple products online or use in-store pickup at Apple Lenox Square?
Yes, Apple Lenox Square supports online ordering with options for delivery and in-store pickup.
Which nearby stores can I visit before or after shopping at Apple Lenox Square?
Nearby stores include Brookstone for electronics, PUMA for clothing, and MAC Cosmetics for beauty supplies, offering a diverse shopping experience around Apple Lenox Square.
Are there any nearby dining or relaxation spots close to Apple Lenox Square?
Yes, you can visit Teavana tea room or Great American Cookies bakery near Apple Lenox Square to enjoy a drink or a treat as part of your visit.
Is public transit convenient for reaching Apple Lenox Square?
While specific transit stations are not listed, Apple Lenox Square's location within a shopping area with many nearby stores suggests accessible transportation options are available nearby for visitors.