Apple Lenox Square

Reviews

• MP

  Marcin Przeworski

  6 days ago
  3.0
  recently visited your showroom, which is attractively prepared for sales and currently undergoing renovation. The sales floor is well presented and your staff, including the manager, provided professional service to VIP customers — their attentiveness is commendable. However, I was very disappointed to learn that the basic iPhone model I intended to purchase was unavailable. The manager explained that a symposium resulted in multiple bulk purchases (allegedly ten or more units per attendee), depleting stock, and stated that the model would not be available even in the United States, where I will be traveling. This explanation seems unlikely and raises concerns about inventory management and sales policy.
• JB

  Jonathan Bowman

  Feb 17, 2026
  1.0
  Apple’s ecosystem intentionally restricts cross platform functionality, making full message syncing and iMessage access on non Apple devices nearly impossible because iMessage is locked to Apple hardware and software. This restriction is by design, not accidental, as Apple has publicly maintained that iMessage remains exclusive to its ecosystem for control, privacy, and user experience reasons. Apple does not provide public APIs that allow third parties to integrate directly with iMessage, which prevents Microsoft Phone Link or other Windows tools from offering full messaging support. As a result, Windows users with iPhones only get limited Bluetooth based message relays instead of full message history, media syncing, or proper group chat support. In contrast, Android allows deep system level integration with Windows, which proves the technical barrier is policy driven rather than capability driven. Apple applies this same closed approach to features like AirDrop and full FaceTime functionality, further limiting cross platform compatibility. The compatibility issues are therefore rooted in Apple’s deliberate platform restrictions, not in a failure by Microsoft or Windows to support messaging.
• ER

  Elizabeth Ryan

  Feb 17, 2026
  1.0
  I bought a phone from here that was defective. Someone had tampered with the phone. Phone died and I had to pay to fix it. Store manager was unhelpful, dismissive, and rude. He told me I couldn’t prove anything even though I had documents and photos. Don’t buy your products from here, and I wouldn’t bother going to the store for any help either.
• DE

  Dedra Eichstedt

  Feb 9, 2026
  3.0
  Alright, I am not a person that loves to give bad reviews and get upset over nothing, but after checking with my incredibly optimistic and charitable other half, we both agree the service we got in this store, uhh… wasn’t high quality. We had someone wander over to ask if we needed help, and we inquired whether it would be worth it to wait for a new iPad 2026 model to release and buy that or just go ahead and get the current 2025 base model. Well the answer is yes, wait for the upgrade. Why? I guess future upgrades. That’s it, nothing like I had already researched - that it will be able to run Apple Intelligence and capable of future software updates especially considering we’ll likely see a consistent emphasis on AI until that bubble pops. Nothing about it having additional RAM, a better processor, etc. I really am not sure what exactly I’m supposed to expect regarding employee knowledge around future releases, but I’ve done a little homework and I’ve heard both A18 and A19 for the chip, which would’ve been nice to find out. He seemed pretty eager to leave when I was trying to discuss if it were better to get the Air or the basic iPad and how those would hold up as far as future-proofing, so I really didn’t get that far. I also wanted to discuss the possibility of a price increase due to the RAM shortages thanks to said AI bubble, and how that might affect my purchase. My last iPad came from the Georgia Tech bookstore and I definitely remember having a better conversation there, if that gives you a point of comparison. I don’t want to be too tough on this person, but I had hoped I would know exactly which model to buy after testing out what was there and talking to an associate. I got to play with the iPads and realize how little I know the current iOS, and had I not figured something out the very second we got his attention he probably would’ve helped me with a software question. I do want to give him that, at least. However, maybe we came at a really busy time, maybe we look like we didn’t come there to drop $800+ that day (large purchase for longevity’s sake is typically how I buy items), so maybe we only got “okay” help. That’s um, just okay. 👍 Disclaimer: This review probably didn’t help you and is really long but I did want to save others time in case they drove 45 minutes like we did just to find out not much at all. I hope the few minutes you spent wasting your time reading this will save you 40+ minutes in Atlanta driving. Good luck out there.
• ZG

  Zach Gilk

  Feb 6, 2026
  5.0
  My experience was extremely satisfactory overall they fit me in for a walk in appointment super quickly and everyone was very friendly, the tech Alexis was super helpful and kind, she figured out my issue promptly and helped me out a lot, the manager Christian was super helpful as well and very knowledgeable. Store is clearly ran very well. Would go back.

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