Apple Lenox Square

Reviews

• TS

  Tyler Sacre

  1 day ago
  1.0
  I’ve now been to this Apple Store twice for what should have been a simple AppleCare repair, and both visits were incredibly disappointing. The first time, they didn’t have the part needed and sent me to another location. I drove 15–20 minutes out of my way, only to find out that while that store had the part, they didn’t have time to repair it that day. You’d think Apple would coordinate that before sending someone across town. Today, I came back to Lenox. They checked in my phone, confirmed they had the part, and I left—only to get a call later saying they actually didn’t have the part and couldn’t repair it. Then they tried to send me to yet another location. This is my first time using AppleCare, and the experience has been awful. No coordination, no accountability, and no consideration for the customer’s time. For a company known for “it just works,” this process absolutely does not.
• CR

  Cynthia K Seymour (Seymour Results)

  1 day ago
  5.0
  What a truly outstanding experience at the Apple Store in Lenox Square Mall! While I don't often review major brands, the exceptional customer service here deserves a special shout-out. The Apple team consistently goes above and beyond. They are not only helpful and efficient but also genuinely funny and have great personalities, making the entire visit a pleasure. I'd like to specifically commend two employees: * **Winston** on the sales side, who provided excellent assistance. * **Cleo** from the Genius Bar, who was incredibly helpful with data transfer between devices and offered valuable recommendations. Beyond the fantastic staff, the store itself is beautifully designed—clean, minimalist, and simple. I particularly loved the indoor trees, which add a pleasant touch to the environment. It's always a pleasure to visit this store, and I wish every retail experience offered such high-quality service!
• LZ

  Lydia Zhang

  2 days ago
  3.0
  While the people I talked with were nice, the wait was DIABOLICAL. I had an appointment and it still took about 4 hrs to replace the battery (and for some reason they replaced my display too but it wasn’t requested by me). It says online that normally it takes 60-90mins. And there’s 15 mins line just to tell them your appointment is there. And another 10 mins to get your phone back and do paperwork. On a Monday!!
• SK

  sarah khorasi

  Mar 26, 2026
  1.0
  I went in today for a repair on my apple pencil. I was informed last visit TWO full weeks ago that a new pencil would need to be ordered for replacement. After calling many times, I finally received confirmation that they did in fact have my pencil. Next, an apple store employee (Hayden) simply handed the pencil and told me to leave. He did not check whether it pairs or whether there is an issue with the adaptor. In fact, he took the new box of the apple pencil with the new adaptors and trashed it. Incredibly disheartening and disappointing, as upon coming home I had to call the Apple Support service to figure out why this brand new pencil wasn't connecting. This is something that could have been done in store, if Hayden simply stopped to check to make sure everything was fine. I live about an hour and a half out from the store, and I think it's worth it to drive to a different location even though it'll take longer, because they'll probably value customers more. I recommend staying far away from this store.
• NN

  Nikaa

  Mar 15, 2026
  1.0
  Extremely Disappointed With Today’s Experience I came into the Apple Store today planning to purchase the new iPhone 17 Pro Max. Before arriving, I spoke with a representative who confirmed that the phone was in stock. She advised me to purchase more iCloud storage, saying my new phone could run slow otherwise. While we were talking, I asked her to please grab the phone I wanted so it wouldn’t sell out. At that moment, I noticed she was holding phones aside for other customers who weren’t even ready to purchase yet, but she told me not to worry — that there were plenty in stock. Shortly after, she had another team member take over while she helped other people. The second associate which I inserted in the picture and kept insisting I buy more storage and told me if I didn’t, I’d “be sitting here for hours” transferring data — also making unnecessary comments about how long I’d be waiting with my daughter. I eventually went ahead and bought the extra storage, and then she disappeared for about 35 minutes with no update. During that time, I watched the manager that I inserted picture walk by multiple times, checking on other customers who had just arrived, yet never once asked if I needed help, even though I had been standing there clearly waiting. When I finally spoke with a different representative, I was told the iPhone 17 Pro Max — the phone I came in for and was told was in stock — was no longer available. When I approached the manager to explain, he seemed unconcerned and offered no solution. When the associate finally returned, her response was, “So, what you want to do?” Her tone was dismissive and sarcastic the complete opposite of professional. She then said I could get it ordered as I explained I came here to get the phone to today she started talking over me telling me the dates the phone could arrived This experience was extremely disappointing. I left the store frustrated, disrespected, and empty-handed after spending time waiting and being misled multiple times. As a loyal Apple customer, I expected much better treatment and accountability. I hope this review reaches upper management because the lack of professionalism and communication at this location is unacceptable and seriously damages the brand’s reputation.

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