Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,573 reviews
5 stars
833
4 stars
240
3 stars
111
2 stars
58
1 star
331
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being dismissive and unprofessional.
Wait Times
Long wait times reported, even with appointments, leading to frustration among customers.
Staff Knowledge
Some employees were noted for their expertise and helpfulness, while others were seen as lacking knowledge or attentiveness.
Repair Issues
Multiple complaints about poor repair experiences, including delays and unsatisfactory resolutions.
Store Organization
Customers expressed concerns about the store's organization and efficiency, particularly regarding check-in and service flow.
- TWTaShena Walker6 days ago4.0I had a Great experience there! William was very helpful and knowledgeable. He helped me to go through the preliminaries for setting my Apple appointment, and got me in and out in an efficient time. Will definitely be going back if I need anything else!
- SSSalt & Sand Accounting ServicesNov 13, 20251.0Customer service was fine, but I’m not sure I understand why they made the recommendation as they did when I stopped by for a repair. My phone screen was not working, and they suggested a factory reset may be required as part of the repair. The phone is working fine, since I can still tell they receive messages etc, so why can’t we just replace the screen? I decided to leave and find a third party repair shop a few minutes away. The shop did not even mention the reset as a requirement, and they replaced the screen within 15-20 minutes. Now my phone is working perfectly. Unless you have Apple protection plan and don’t want to spend the money, there are probably better alternatives for repair.
- GCGladis ContrerasNov 11, 20255.0I visited the store last night to purchase two iPhone 17s for my sister and me. We were helped right away and didn’t have to wait long, which was a pleasant surprise. From the moment we walked in, Daisha greeted us with a warm smile and was incredibly helpful throughout the entire process. Her positive attitude made our experience enjoyable and stress-free. My family and I are very pleased with the assistance and overall experience we received
- AAaamir ahmedNov 5, 20255.0One of the employees at apple was was very disrespectful when I ask for help to find other locations for iPhone 17 pro max. He told me to use the computer and walked away and I don't use apple desktop on a regular basis and I had to buy two phones. I had to literally flag someone and ask for assistance and when you do this, there is this weird look employees give you that makes you feel even more embarrassed. If it was for me I would have walked out and never return as a customer. I can't tell anyone what to do, but this is one of the reasons why I choose not to go with apple and I know it doesn't make a difference for them.
- KAKamal AhmadNov 4, 20255.0Went to this Apple Store to get my Apple Watch fixed that my wife got, and it was the most smoothest experience I have had at an Apple Store. Jennifer from the Apple Store was very personable, exchanged the faulty Apple Watch and got a new one to us. At a very busy time, we were in and out of the store with under an hour. I highly recommend going to this Apple Store and seeing Jennifer as she knows Apple products really well and will answer your questions with thoroughness, and preciseness.
Frequently Asked Questions About Apple Cumberland Mall
What products and services can I find at Apple Cumberland Mall?
At Apple Cumberland Mall, you can shop for iPhone, Mac, Apple Watch, iPad, and more. The store also offers technical support at the Genius Bar and personalized assistance from Specialists.
What are the store hours for Apple Cumberland Mall?
Apple Cumberland Mall is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM. On holidays like November 28, 2025, it's open from 9:00 AM to 9:00 PM.
Does Apple Cumberland Mall offer in-store pickup and delivery services?
Yes, Apple Cumberland Mall provides both in-store pickup and delivery services to customers for their convenience.
Is Apple Cumberland Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get my Apple devices repaired at this location?
Yes, Apple Cumberland Mall offers repair services at the Genius Bar for Apple devices.
What payment methods are accepted at Apple Cumberland Mall?
The store accepts debit cards and mobile NFC payments for easy and secure transactions.
Is there free Wi-Fi available at Apple Cumberland Mall?
Yes, customers can enjoy free Wi-Fi while visiting the Apple Store at Cumberland Mall.
Are there any nearby coffee shops where I can relax before or after visiting Apple Cumberland Mall?
Starbucks, located near Apple Cumberland Mall, offers a great spot to grab coffee and relax before or after your visit.
What fitness centers are close to Apple Cumberland Mall if I want to combine my visit with a workout?
Planet Fitness is a nearby gym where you can work out, conveniently located close to Apple Cumberland Mall.
Are there other shopping options around Apple Cumberland Mall to explore?
Yes, the Cumberland Mall shopping center itself along with stores like Blu Couture, rue21, and DSW Designer Shoe Warehouse provide a variety of shopping options near the Apple Store.