Best Buy

Reviews

• HR

  Hannah Raynard

  5 days ago
  5.0
  GOOD NEWS! This is a dog friendly store! Don’t want to leave your dog outside? No problem. I saw a lady bring her non-service poodle right in and no one said a thing. She even dropped the leash and the dog roamed around on its own for a full 5 minutes. Very cool. I’ll bring my dog next time too.
• ED

  Emily Derrick

  5 days ago
  1.0
  I ordered a humidifier that began malfunctioning after 2 weeks. I brought it to the store and they refused to give me a refund nor store credit. I asked if I became a member if I could use the 60 day return policy. They said no but I should join for future purchases. I will not be shopping here ever again after this experience. Go anywhere else! I've never heard of such a strict return policy.
• ZJ

  Zaria Johnson

  6 days ago
  1.0
  Would leave 0 stars if possible. Store manager Michael Baeton is extremely rude and unprofessional and no help, especially after receiving an incorrect tv and refusing an exchange for the actually tv I ordered or a refund. Had to file a police report. DO NOT GO TO THIS LOCATION.
• DS

  David Silva

  Apr 6, 2026
  1.0
  booked an appointment with geek squad on sunday (3/29) to get my iphone out of recovery mode. told it was going to take a couple of hours and was gonna get a call to pick it up the same day—which never happened. i gave the benefit of the doubt that they’re probably busy and haven’t gotten around to it yet. friday (4/3) came by and i decided to call. i got no response so i decided to text asking for an update on my repair since i didn’t get no information about it and couldn’t even look up my repair status online since i didn’t have a claim/work order number. well the person i was messaging couldn’t even find my name or phone number or email in the system. the agent said my order has not been updated with the provided details. then was told i was gonna get a call back within 2 business hours and never did. so i called again on the following day saturday (4/4) about my repair status and the agent on the phone couldn’t even find my information and decided to transfer the call directly to geek squad—which they did not answer so i left a voicemail. today (4/6) i surprisingly got a call this morning and was told that they tried reaching out to me and called on monday (3/30) but i didn’t receive any calls that day. if they did call that day and i didn’t pick up, you would think they would leave a voicemail saying that my iphone was ready for pickup but that didn’t even happen. you would also think that they would update my repair status on this and my information could’ve been found sooner with its details but that didn’t happen either. overall it was hassle to get an update on my repair and took a whole week for them to let me know it was ready for pick up if it was truly done on monday (3/30). if i could give this zero stars i would.
• AA

  Arius Aynea

  Mar 18, 2026
  1.0
  I’ve been visiting best buy since I was a child with my parents and as an adult I regret to share that I had the worst experience at this location. I came in yesterday to get a diagnosis on my laptop that got water damage a couple days prior as I was stuck in the rain on my scooter. I was kindly greeted by a woman and was supported by Hayden and Malcolm at geek squad. The two that made my experience terrible were Mike and Lucas. Before servicing I told Hayden of my laptop issue then asked if I could charge my scooter during my appointment, he replied yes. Moments later a man named Mike was deeply staring at the two geek squad servicemen. He rudely communicated that I can’t charge any devices in their outlets. Mind you I’m at the geek squad section and this is a guy in blue talking to me. I said sir this is my first time hearing this, and kindly requested that I use the un used plug while I get serviced. ( I was in here for 5 minutes at this point) I purchased my computer here and naturally grew loyalty to the location but honestly I will not be back. Mike ends up asserting that I have 30 minutes using his outlet. I said okay and thank you. ( ten minutes later) a man named Lucas is with another guy and literally snatched my cord out of the wall and dropped it on the ground. I saw it all happen and plainly said hey that was very rude. He asked if this was my scooter and explained that nobody can use the plug as he literally is allowing another man plug up his device after taking mine out. I told him that Mike gave me thirty minutes so I would appreciate you leaving my cord the way it was found. I have never experienced such terrible service at a department store!!! My family goes to Best Buy for everything electronic, we are moving our money elsewhere. After all of this I want to show my gratitude to Hayden and Malcolm as they found a way to cheer me up and service me in a timely manner. I was in and out in 20 minutes. The geek squad guys are very patient and for anyone that needs servicing those two agents will handle whatever you need.

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