We bought a brand new IMac desktop computer over 18 Days ago and paid for the $179.99 for Best Buy Total membership- our account has been messed up since day one and after multiple contacts to Geek Squad support, each time being assured the problem has been fixed and to wait a few days, it is still incorrect. Apparently each time we have contacted them they have created a new account for us and now we have several accounts which need to be merged and they have failed to fix the issue. We can't use our membership until this is fixed and there's no way to reach anyone competent. If they are a tech-support and can't fix their own online issues for an account how are they going to fix an actual problem with my computer or any other device that I purchased there?? This has been the worst experience ever with no accountability no apology no response from anyone at Best Buy as to why this has not been corrected. Every time I call I get a different reason or answer as to why this account is wrong and the problem has only gotten worse! This is unacceptable! I am so sorry I actually purchased this and should've gone with AppleCare. And now I don't even know if it's too late because it's been beyond the time since I purchased the computer to get it.
IW
Isabella Whitlock
May 13, 2022
5.0
Excellent service! Definitely recommend!
RC
Robert Childs
May 30, 2021
4.0
Only bad i paid double the quote on install 450 said on phone 250
WC
William Curran
May 27, 2015
1.0
They said the problem was fixed but it wasn't and they caused more problems
What services does Geek Squad at Best Buy in Athens offer?
Geek Squad at Best Buy in Athens provides tech repair, setup, and support services including computer, cell phone, appliance, and television repairs as well as data recovery and computer support.
Where is Geek Squad located in Athens, GA?
It is located at 1791 Oconee Connector, Ste 110, Athens, GA 30606, USA.
What are the operating hours for Geek Squad at this location?
Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I schedule a service with Geek Squad at this Best Buy location?
You can schedule service either in store or online via their website.
What is the contact phone number for Geek Squad in Athens?
You can reach them at +1 706-354-2139 for inquiries or service appointments.
Does Geek Squad in Athens have a presence on social media?
Yes, Geek Squad Athens has a Facebook page accessible at https://www.facebook.com/1198204887014599.
What is the relationship between Geek Squad and Best Buy at this location?
Geek Squad is the tech support and repair service operating within the Best Buy store at 1791 Oconee Connector.
Are there dining options near Geek Squad at Best Buy in Athens?
Yes, nearby you can find Di'lishi Frozen Yogurt Bar, Killer Crust Pizza, Charlie Graingers barbecue restaurant, Chipotle Mexican Grill, Wok's Up Asian restaurant, Groove Burgers, and Taqueria Tsunami for various food choices.
What other stores can customers visit near Geek Squad at Best Buy in Athens?
Customers can visit nearby stores such as DICK'S Sporting Goods, PetSmart, Ulta Beauty, Five Below, Guitar Center, Off Broadway Shoe Warehouse, and Lowe's Home Improvement for a wide range of shopping needs.
Is there a Tesla Supercharger station near Geek Squad at Best Buy in Athens?
Yes, a Tesla Supercharger station is located nearby for convenient electric vehicle charging.