Geek Squad

Reviews

• MD

  Mandy Dixon

  6 days ago
  1.0
  Today was supposed to be my in home installation of my new TV. For this installation, I pre-paid $269.99. I was given a window of 11:30-3:30 for the installation, so I went to work at 8 and planned to be home during the time frame they gave me. At 10:19 am, I received a call from the Geek Squad tech saying he was 4 minutes away from my house. I told him that I was at work and this was not within the time frame I was given. He said he could only wait 15 minutes and if I was not at my house then the installation would need to be rescheduled. I raced out of work and sped home. I passed the Geek Squad van as I was entering my neighborhood and he was leaving. I called and texted him that I was home but he cancelled my appointment. I lost time at work and did not receive the expensive installation I paid for. I immediately requested a refund for the installation and do not intend to shop at Best Buy again in the future. I have already found a private individual to install my TV for a fraction of the cost I was prepared to pay Best Buy.
• RW

  Robert Wega

  Dec 20, 2025
  5.0
  Uriel & Conner are extremely knowledgeable and did such an amazing job installing the single din car play and kicker door speakers , they went above and beyond ,they even helped glue back a few cracked parts of my 2nd gen dash area where my radio goes, and i absolutely love the install job they did, absolutely amazing work!
• BT

  bill tribble

  Feb 14, 2024
  1.0
  i spoke with a female associate named ROSE while trying to set up a geek squad appointment. this was my worst interaction with anyone from BEST BUY or geek squad. her dialect made it nearly impossible to understand any word she said. i requested a supervisor several times before i got help. she did not want to let me speak to a supervisor. terrible, terrible. she does not need to be speaking to the customers. billie j. tribble i
• RG

  Ridge Glenn

  Dec 18, 2020
  1.0
  My family was nearly ran off the road today by a Geek Squad employee driving a Geek Squad car. He constantly honked at us, tried to pass us and run us off the road and was speeding way over the speed limit. If this is like they treat you on the road, I can only imagine how horrible the service is in person. Disgusted.
• WC

  William Curran

  May 27, 2015
  1.0
  They said the problem was fixed but it wasn't and they caused more problems

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