Geek Squad

Reviews

• SR

  Shawn Russell

  Sep 22, 2025
  5.0
  As a level 8 I always try to keep my ratings free of extreme emotions and put more logic into my reviews. This review of Best Buy in Alpharetta has been the most outstanding customer service! First, Warren spent a good 20 minutes answering all my questions and made recommendations that were a perfect fit for my application, of short form videos, without upselling more expensive equipment. Second, every one of my credit cards were denied at the POS. I know that was impossible given all cards carry a zero balance. Warren G. again spent about another 20 minutes as I tried to figure out what the disconnect was with my bank. There was no resolution from the bank. Warrren then suggested doing it as a mobile order and the transaction went through like normal. Third, Corey L, the store manager, stepped in to expedite the pickup process so I did not have to wait an hour for the system to process the mobile order. There are many checks that occur in the mobile order which forces the transaction to take about an hour. Corey then spent a good 15m walking all around to manual process each stage. Hopefully corporate reads this and recognize each individual for this way above and beyond level of customer service.
• WB

  WML Blaz

  Apr 30, 2025
  1.0
  Tried to schedule iPhone battery replacement. First tech didn’t show at time of first appointment. Rescheduled. Second appointment was even worse. Estimated time for replacement went from 30-40 minutes to over 3 hours. These guys have no clue what they’re talking about. Stay away
• DD

  Darlene Davis-Conte

  Jan 27, 2024
  5.0
  Will helped me above and beyond. His knowledge, patience, kindness and compassion kept me from freaking out. I appreciated all of his time and efforts to make my technology nightmare go away.
• JJ

  Jules

  Nov 4, 2020
  2.0
  Waited on hold for 25 minutes before O finally hung up. Don’t bother trying to contact them over the phone

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