Geek Squad

Reviews

• SR

  Shawn Russell

  Sep 22, 2025
  5.0
  As a level 8 I always try to keep my ratings free of extreme emotions and put more logic into my reviews. This review of Best Buy in Alpharetta has been the most outstanding customer service! First, Warren spent a good 20 minutes answering all my questions and made recommendations that were a perfect fit for my application, of short form videos, without upselling more expensive equipment. Second, every one of my credit cards were denied at the POS. I know that was impossible given all cards carry a zero balance. Warren G. again spent about another 20 minutes as I tried to figure out what the disconnect was with my bank. There was no resolution from the bank. Warrren then suggested doing it as a mobile order and the transaction went through like normal. Third, Corey L, the store manager, stepped in to expedite the pickup process so I did not have to wait an hour for the system to process the mobile order. There are many checks that occur in the mobile order which forces the transaction to take about an hour. Corey then spent a good 15m walking all around to manual process each stage. Hopefully corporate reads this and recognize each individual for this way above and beyond level of customer service.
• BV

  Brittany Valentino

  Oct 8, 2024
  3.0
  The attendant at the counter was nice enough to work with us and I’m thankful he didn’t charge us for the diagnostics, but we are disappointed that they would not honor the warranty work needed on our device.
• LM

  Laureana Maldonado

  Jan 3, 2022
  5.0
  My son and his friend went to geek squad with no appointment, and Nathan gave them such great customer service. He helped them look up information, and assisted them. Thank you Nathan, you are awesome!!!