Verizon

4.7
709 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Winter Park’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
459 S Orlando Ave, Winter Park, FL
32789, United States

Hours

Reviews

4.7
707 reviews
5 stars
618
4 stars
29
3 stars
10
2 stars
4
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by staff members like David, Philip, and Rahiem, highlighting their knowledge, patience, and willingness to help.

Staff Knowledge

Several reviews noted the staff's expertise and ability to resolve issues efficiently, with specific mentions of employees like David and Philip.

Long Wait Times

Some customers expressed frustration with long wait times and feeling ignored, particularly when the store was busy.

Promotional Issues

Multiple reviews reported dissatisfaction with promotional offers, particularly regarding trade-ins and gift cards, leading to confusion and frustration.

Store Environment

A few customers described the store environment as chaotic or unprofessional, contrasting it with their experiences at corporate stores.
  • ZP
    Zoraida Pacheco
    Nov 13, 2025
    3.0
    I HAVE TO SAY VERIZON IS GOOD COMPANY. HOWEVER, IT IS BECOMING EXTREMELY EXPENSIVE. WE PAY FOR A PLAN WITH 2 PHONES AND WE ARE OVER 55 YEARS OLD AND WE PAY EVERY MONTH WELL OVER $200. WE ARE ABOUT TO CHANGE OUR SERVICE BECAUSE IS JUST TOO MUCH $$. WE ARE LOOKING FOR ANOTHER PHONE COMPANY WHERE WE CAN PAY AN AMOUNT THAT IS GOOD FOR US AND AFFORDABLE NOT OVER $200. THEY SHOULD HAVE GOOD PLANS FOR ADULTS OVER 55+. AM SORRY TO SHARE THIS BUT AM BEING TRUTHFUL. THANKS!
  • LP
    Latroy Pittman
    Nov 7, 2025
    5.0
    provided excellent service from start to finish. The representative took the time to really understand my billing concerns and helped me with my devices step by step. Everything was explained clearly, and I left feeling confident and appreciated as a customer. Great service, great help, and truly professional support. Thank you Enrique for going above and beyond.
  • SS
    Susan Stenfors
    Oct 20, 2025
    1.0
    Arrived to a full store. Expected to wait. Did not expect to have two people who walked in after me to be served first. You asked me to take a seat and you'd be right with me but then ignored me when it was my turn. No thank you.
  • JK
    Jenifer K
    Oct 2, 2025
    5.0
    Had a great experience with upgrading our phones thanks to Gavin! He walked us through every step and was very transparent about the details, and even contacted us afterward to make sure all was well! The upgrade was seamless and exactly as he described! Highly recommend him to give an honest, best offer for an upgrade!
  • SD
    Steve Duncan
    Sep 19, 2025
    1.0
    I came in a week ago to order the iPhone 17 Air. Richard was amazing,helpful and knowledgeable! Fast forward iPhone 17 launch day. Richard was at the other store. They can'tfind the phone and ask us what do we want to do? We show them confirmationfrom UPS, it was deliveredtoday at 12:43pm. Only 4 computer stations available 7 reps working and two reps who can't do anything unless they ask another rep how?! 2 hours later and we're still waiting to swap/upgrade. I've never been so furious trying to accomplish what should be a very elementary task!

Frequently Asked Questions About Verizon

What services does the Verizon store at 459 S Orlando Ave offer?

This Verizon store provides help upgrading smartphones like Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola, along with Verizon plans. They also sell wireless accessories and exclusive Verizon services.

Where is the Verizon store located in Winter Park?

The Verizon store is located at 459 S Orlando Ave, Winter Park, FL 32789.