Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Winter Haven, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
466 reviews
5 stars
442
4 stars
12
3 stars4
2 stars2
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Arthur, Richard, and Ray.
Problem Resolution
Many reviews highlighted the staff's ability to effectively resolve issues and provide thorough explanations, making customers feel valued and understood.
Store Experience
Overall, customers reported positive experiences in the store, noting the welcoming atmosphere and the staff's willingness to go above and beyond.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to communication and service consistency, particularly at the Lake Wales location.
- JSJudy Symes3 days ago5.0Came into Verizon store on Sunday January 4th to replace a phone I lost. Arthur greeted us kindly took us through all the steps and wound up getting extra promotions that will be wonderful for my job. I highly recommend Arthur as a employee and a salesperson. He was awesome five stars for Arthur.
- PMPat McClaineJan 1, 20265.0The guys here are absolutely awesome. I had to come back into the store today, and Arthur was an absolute joy to work with, and made everything so easy to understand. He straighten out everything for me and he was so patient. Thank you Arthur!
- ASAllan StollermanNov 10, 20255.0Good representative. Answered my questions.
- TWTony WilsonSep 13, 20255.0Great Service and very knowledgeable!!!
- WAwanda angladaAug 24, 20255.0Arthur is an awesome person thank you for you help and patience.
Frequently Asked Questions About Verizon
What products and services does Victra offer at the Winter Haven location?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection, along with services like new lines, upgrades, new devices, and accessories.
What are the store hours for Victra in Winter Haven, FL?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Where is the Victra Verizon Authorized Retailer in Winter Haven located?
It is located at 5935 Cypress Gardens Blvd, Ste 650, Winter Haven, FL 33884.
What payment options are accepted at the Victra Winter Haven store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra Winter Haven offer in-store pickup for online orders?
Yes, Victra supports in-store pickup for online purchases.
What languages are supported at the Victra Winter Haven store?
The store provides services in English and Spanish.
Which brands does Victra carry at their Winter Haven location?
They carry brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, and more.
What nearby places can I visit after shopping at Victra Winter Haven?
After visiting Victra, you can check out nearby places such as Tropical Smoothie Cafe for refreshments, Towns Center at Cypress Gardens for shopping, and LEGO® NINJAGO® The Ride for family-friendly entertainment.
Are there other Verizon retailers near the Victra Winter Haven store?
Yes, nearby Verizon retailers include another Verizon store and GoWireless Verizon Premium Retailer, providing additional options for Verizon products and services.
What local amenities are near Victra Winter Haven that can help customers plan their visit?
Nearby amenities include Wells Fargo ATM for banking needs, Starbucks for coffee, and Sage Dental of Winter Haven for dental services, all within close distance to assist customers before or after their visit.