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Brand Certified

Verizon

4.9
(471 reviews)

Business Details

(863) 324-2233
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Winter Haven, FL. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5935 Cypress Gardens Blvd, Winter Haven, FL
33884, United States

Hours

Reviews

4.9
471 reviews
5 stars
445
4 stars
14
3 stars
4
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their friendliness, patience, and willingness to help, particularly highlighting employees like Arthur, Richard, and Ray.

Knowledgeable Staff

Many reviews noted the staff's expertise and ability to explain products and services clearly, enhancing the overall customer experience.

Mixed Experiences

While most feedback was positive, there were some negative experiences related to communication issues and service delays, particularly at the Lake Wales location.

Efficient Service

Customers appreciated the quick and efficient service, with many noting that their issues were resolved promptly.
  • LH
    Lynne Hall
    Feb 19, 2026
    4.0
    Anthony was very helpful. He knew what he was doing and spend time with use getting the best value and product for us.
  • JT
    Jay Thompson
    Feb 1, 2026
    5.0
    Anthony was the best salesman we have EVER worked with. He was patient and went above and beyond!!! 10 ⭐️
  • JS
    Judy Symes
    Jan 9, 2026
    5.0
    Came into Verizon store on Sunday January 4th to replace a phone I lost. Arthur greeted us kindly took us through all the steps and wound up getting extra promotions that will be wonderful for my job. I highly recommend Arthur as a employee and a salesperson. He was awesome five stars for Arthur.
  • PM
    Pat McClaine
    Jan 1, 2026
    5.0
    The guys here are absolutely awesome. I had to come back into the store today, and Arthur was an absolute joy to work with, and made everything so easy to understand. He straighten out everything for me and he was so patient. Thank you Arthur!
  • AS
    Allan Stollerman
    Nov 10, 2025
    5.0
    Good representative. Answered my questions.

Frequently Asked Questions About Verizon

What products and services does Victra offer at the Winter Haven location?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection, along with services like new lines, upgrades, new devices, and accessories.

What are the store hours for Victra in Winter Haven, FL?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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