Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Winter Haven for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
439 reviews
5 stars
253
4 stars
59
3 stars
48
2 stars
21
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude and unhelpful.
Staff Attitude
Several reviews highlight a lack of professionalism and friendliness among staff, with some customers feeling ignored or disrespected.
Store Experience
Customers report long wait times and confusion regarding services, leading to frustration and dissatisfaction.
Product Knowledge
While some staff members are noted for their expertise, there are instances where employees provided incorrect information or failed to assist effectively.
Overall Satisfaction
Overall experiences vary widely, with some customers expressing high satisfaction while others threaten to switch carriers due to poor service.
- GAGodzilla Avlis4 days ago5.0Chris was very friendly and helped me alot. Good service.
- BSBrit SNov 17, 20251.0Disappointed!!! I have been trying to return a device now for almost a month. Verizon never sent a shipping label. After calling and calling and calling. Verizon saying they are sending a label and never receiving one. I was told my mom could go to this store and they would return the device for her. I called the store for my mom made an appointment. Informed the rep what was going on, made the appointment for Monday. My mom goes in on monday. Rep now doesn't have an option to return the device and told her to call customer. Smh the rep said because she didn't ask for any more help he didn't offer and they had 10 people waiting in line. No the rep didn't wanna do anything else because he wasn't going to make money off a customer and would have had to wait on hold for customer service. So instead of help a customer who had an appointment you just push her aside. For me now to once again sit on the phone with verizon for 2 hours in hopes to get a shipping label set to her address. Thank you much
- RFRita FlintoffNov 13, 20255.0Great took care of what we needed friendly staff .always h we lpful.wifi box
- MPMaribel PortellSep 3, 20255.0Mi experiencia es muy buena es un tren con mucha comodidad y su personal a bordo súper amable, tiene mucho confor
- JRJuanita RomeroAug 26, 20255.0I want to take a moment to recognize Donovan, the manager at Verizon, for truly going above and beyond. I was dealing with a very frustrating issue that had me feeling completely defeated and hopeless. After spending a couple of hours going back and forth, Donovan never gave up on me. Instead of brushing me off, he listened with patience, showed genuine care, and kept working until he found a solution. He pulled some strings, went the extra mile, and made sure I left with not only my issue resolved but also with a smile on my face. People like Donovan are rare he represents what real customer service should be. He is dedicated, compassionate, and truly committed to helping customers no matter how challenging the situation. He deserves recognition, a raise, and more for the way he treats people. I am beyond grateful and appreciative for his help. Verizon is lucky to have him, and the world definitely needs more people like Donovan. God bless him he is awesome!
Frequently Asked Questions About Verizon
What are the Verizon Winter Haven store hours?
The Verizon store in Winter Haven is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones and devices does Verizon Winter Haven offer?
Verizon Winter Haven offers smartphones and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I order online and pick up my products at the Verizon Winter Haven store?
Yes, you can buy online and pick up your order in-store. Verizon also offers free 2-day shipping, express lockers, or same-day delivery in select areas.
What types of wireless and internet plans are available at Verizon Winter Haven?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans at their Winter Haven location.
Does Verizon Winter Haven accept debit cards and mobile NFC payments?
Yes, Verizon Winter Haven accepts debit cards, mobile NFC payments, and also paychecks; they do not require cash only payments.
Can customers schedule an in-store appointment with Verizon Winter Haven?
Yes, customers can schedule in-store appointments online or via the My Verizon app for added convenience.
What nearby restaurants can I visit before or after shopping at Verizon Winter Haven?
Nearby dining options include Fazoli’s, Applebee’s Grill + Bar, Burger King, Bobablastic (bubble tea), Sal’s Pizza, Sip ’n’ Share, Royal Breakfast Bar, Starbucks, Taste of Home Grill, Salem’s Fresh Eats, and Panera Bread.
Are there any recreational spots close to Verizon Winter Haven?
Yes, nearby recreational spots include 'Rowdy' Gaines Olympic Pool, Winter Haven Yoga studio, and City of Winter Haven Parks, Recreation & Culture area for outdoor activities.
Where can I find automotive services near Verizon Winter Haven?
Automotive services nearby include Dodge Chrysler Jeep RAM of Winter Haven, Chevrolet Center Inc, Midas tire and repair, Tints MVP Window Tinting, Kelley Winter Haven, and Trucks R Us dealership and parts.