Geek Squad

Reviews

• JM

  Jason Mata

  Aug 22, 2025
  1.0
  Absolutely the worst service I’ve ever experienced. I paid $150 for Geek Squad to do a simple hookup of additional monitors. The tech came out on 8/15, couldn’t fix it. Came back 8/16, still couldn’t fix it. He promised he’d return on 8/22 with someone from the computer department to finally resolve the issue. Not only did he never show up, but he had the nerve to mark my ticket as “completed.” I confirmed directly with Alexander by text that he would be here, and he just didn’t come. When I called Geek Squad to figure out what was going on, I wasted more than three hours being bounced around to overseas call centers where no one had the slightest idea how to handle my concern. The end result? Because the ticket was marked as completed, they refused to give me a refund. So now I’m out $150 for absolutely nothing. This is a scam, plain and simple. The lack of accountability, the lies from the tech, and the refusal to refund money for a service never performed are completely unacceptable. Geek Squad used to have a decent reputation, but based on my experience, they’re dishonest, incompetent, and not worth a single dollar. Save yourself the headache and your money, go anywhere else.
• LS

  Linda Simontacchi

  Jun 17, 2025
  2.0
  I’m frustrated after trying to make an appointment with the Geek Squad. The call DIDN’T go to the store, It goes to an outside source. Before a person answers the voice asks too many questions some unnecessary. Finally a person comes on the phone. Her accent is so strong it’s hard to understand. It’s a very annoying and frustrating experience!
• FT

  Frances T

  Jun 30, 2021
  2.0
  The worst customer service! The communication is a headache. If you get disconnected, that happen all the time ,they never call you back and you have to start all over again. Is awful!
• DT

  Denise Tillman

  May 11, 2021
  1.0
  No response from them Really needed the help

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