Geek Squad

Reviews

• JM

  Jason Mata

  Aug 22, 2025
  1.0
  Absolutely the worst service I’ve ever experienced. I paid $150 for Geek Squad to do a simple hookup of additional monitors. The tech came out on 8/15, couldn’t fix it. Came back 8/16, still couldn’t fix it. He promised he’d return on 8/22 with someone from the computer department to finally resolve the issue. Not only did he never show up, but he had the nerve to mark my ticket as “completed.” I confirmed directly with Alexander by text that he would be here, and he just didn’t come. When I called Geek Squad to figure out what was going on, I wasted more than three hours being bounced around to overseas call centers where no one had the slightest idea how to handle my concern. The end result? Because the ticket was marked as completed, they refused to give me a refund. So now I’m out $150 for absolutely nothing. This is a scam, plain and simple. The lack of accountability, the lies from the tech, and the refusal to refund money for a service never performed are completely unacceptable. Geek Squad used to have a decent reputation, but based on my experience, they’re dishonest, incompetent, and not worth a single dollar. Save yourself the headache and your money, go anywhere else.
• GI

  Glorious Independance

  Jul 23, 2024
  5.0
  My experience this morning was excellent - Matt Gerber was able to diagnose and fix the issues I had with my laptop printing and its connecting with my new wireless Epson printer - the latter complicated a bit by Best Buy not having wireless in the store. Matt worked around it. Fortunately we have the Geek Squad service plan so it covered the connection to the Epson which we had purchased elsewhere.
• CM

  Cindy Masser

  May 26, 2021
  2.0
  To expensivebto hang a tv
• SA

  Sarah Alam

  Apr 26, 2018
  5.0
  Had data transferred from PC to fit Mac. They made it easy, stress free. And did not laugh at my tech handicaps!

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