Best Buy

Reviews

• VC

  Vilmari Capellan

  2 days ago
  1.0
  I had a very disappointing experience at Best Buy. On Wednesday, April 22, we purchased a laptop for our granddaughter with the help of a sales associate named Mimi. We paid in full and were expecting the item to be delivered. After not receiving any updates, I called to follow up and was told to come into the store to pick it up. When we arrived, we were told the laptop had already been picked up—which was very concerning since we never received it. Thankfully, another employee, Mahi, took the time to investigate further and confirmed that the laptop had never actually been ordered or shipped in the first place. To make matters worse, the laptop we originally purchased was now out of stock. We asked if it was available at another location, but were told it was not. The only option offered was an open-box unit from another store, which we declined since we paid for a brand-new product. We were also offered a different model for the same price, but that was not what we originally selected or wanted. What made this experience even more frustrating was Mimi’s lack of accountability. Instead of acknowledging the mistake, she was dismissive, made sarcastic remarks, and appeared distracted while assisting multiple customers at once. Her behavior came across as unprofessional and inconsiderate. Overall, we are extremely disappointed. This situation could have been avoided with proper attention and follow-through. We expected better service, especially for such an important purchase.
• RC

  Rocky Cardona

  5 days ago
  1.0
  Very disappointed I go there Friday to get a computer. I found one that was on sale. I told the guy is it OK if I put it on hold and get it on Saturday he said it was OK. I called on Saturday. Told him I probably wouldn’t be able to get there till Monday. Would they still honor the price? He said absolutely and he didn’t even give me a deadline on when the sale was. I go there today, which is Monday and they said they can’t honor it. It’s only been three days. I have a picture of it being on hold. And I asked to speak with someone and no one could talk to me about it very disappointed
• GI

  Glorious Independance

  Apr 21, 2026
  5.0
  I want to commend Brian for the outstanding service he provided while replacing the broken case on my iPhone. From the moment I arrived, he was attentive, professional, and genuinely focused on doing the job right. What stood out even more was the extra care he took—he cleaned the outside rim of my phone, and judging by the wipe, it was far dirtier than I had realized. That level of attention to detail is not something you see every day. Thanks to our Geek Squad blanket service coverage, there was no charge, which made the experience even better. But more importantly, Brian made the entire process pleasant and efficient. I truly enjoyed the time spent while he worked. Brian is clearly an asset to your store, and his commitment to customer care reflects very well on your team.
• SR

  Sammy Rodriguez

  Apr 15, 2026
  1.0
  Worst retail experience I've ever received. The number on google does not call the store. They offered free delivery then tried to deliver my tv after 11pm. When I called the "store" I was told I refused delivery. They never showed up. I go to the store and wait for 2 hours for the manager to try and get me to sign up for the credit card. I already paid for it..... After 2 hours he tried to say I didn't get an OLED. Everything was shady, everything was terrible. Zero Customer Service Skills. Buy literally anywhere else if possible.
• LB

  Lahreesia Blackmon

  Apr 15, 2026
  1.0
  I’ve been trying to contact the store for the past 30 minutes. Every time I call in it’s some AI Virtual Assistant. When I finally reached someone, the guy was extremely rude and kept saying he can’t transfer me to the store. I just want to talk to a physical person that is working AT THE STORE. Not somewhere else in a call center or not even in the U.S. This is frustrating. I’m just trying to put a protection plan on my TV that I received for my birthday. Not everyone wants to talk to AI, I’m so sick of dealing with AI everywhere. I want to talk to a human!!

Frequently Asked Questions About Best Buy