Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Wesley Chapel’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for rudeness and incompetence.
Sales Practices
Concerns raised about aggressive sales tactics and misleading information regarding plans and pricing, particularly involving specific employees.
Employee Performance
Several employees, including Tariq, Omar, and Junior, were highlighted for their exceptional service, while others were noted for poor performance.
Store Experience
Customers appreciated the cleanliness and organization of the store, but some reported long wait times and unresolved issues.
LM
Laura Mulrenin
Dec 31, 2025
5.0
I just had a wonderful experience working with Ray at Verizon Wesley Chapel , BBD Blvd. Not only was Ray very knowledgeable, but very personable, making my 1 1/2 hours there every worthwhile. He took the time to find every possible deal, every discount and free accessory he could find for our 4 new apple 17's for cheaper monthly payments that I had with my other company. He ordered the color phones of our choosing and will complete all of the transferring of our current phone numbers as soon as our phones come in. I will leave a second review when the process is completed. Thank you, Ray.
BG
Ben Gasparini
Dec 17, 2025
1.0
These jerks cancelled my pickup order for a new iPhone because they couldn’t get the higher commission from an in store purchase vs online.
This was after I already drove to the store and waited for someone to help me. Previously they said it was ready for pickup via various calls and voicemails back and forth coordinating pick up time.
Back to square one on my iPhone upgrade and I’m out a restocking fee… thanks unnecessary sales team! I’m home delivery from here on out!
JH
Joey Haen
Dec 2, 2025
5.0
Tariq was awesome he was able to save everything off of my old phone. Found a way to get it to the new phone. I am very happy with his service.
AJ
Alisha Joseph
Nov 28, 2025
1.0
Once again, I want to warn you guys about HADASSAH. She conned my father into a false plan, where she lied about all the details. She said yes to everything to gain a commission. Now we have learned that she fed us with lies and scammed us out of almost $7000. This issue has been going on for a month and she has offered zero help in offering a solution. I have to rely on her coworkers to help fix her mistake. It is crazy that it has been a month and she has done absolutely nothing. She is money hungry and it seems like her only goal is to increase her commissions, so I implore you guys to triple check everything she says or to request another associate. She will trap you and offer zero assistance afterwards. Be careful of HADASSAH.
MB
Melanie Badia
Nov 26, 2025
5.0
Hadassah is the best!!! amazing service, so kind❤️