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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,173 reviews
5 stars
1,734
4 stars
662
3 stars
254
2 stars
137
1 star
386
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock or misrepresented as available.
Geek Squad Experience
Many reviews express dissatisfaction with Geek Squad services, citing poor communication, long wait times, and unresolved issues with repairs.
Store Environment
The store layout is generally appreciated for being clean and easy to navigate, but some customers noted a lack of staff availability to assist.
Online Order Issues
Several customers experienced problems with online orders, including delays in processing and issues with product conditions upon pickup.
- RWRaja WaqasNov 17, 20255.0Overall it's Good But Buying item waiting in Que is very Bad.. u guys Must be Super Fast to Respect Customer!! Time is Money and U Guys Slowly Dealing per Person.. without Knowing that People waiting in Que to get Items..
- MRMatthew RosatoNov 16, 20255.0I was helped by the Chromebook Representative Shawn. He was very detailed in his explanation and gave me very good information about the Chromebooks. I told him my needs and he guided me toward the one that would fit me the best while also being in my affordable range. All in all great customer service and knowledge from Shawn.
- YBYakup B.Nov 16, 20252.0Today is Sunday, want to buy a TV but two employees at TV section. Waited 40-45 minutes nobody interest, one employee is bussy with other customer and never finish. Other employee told me he is not available. Who is available? How can I buy a TV? Thank you Best Buy, good job.
- RRRhoda RobinsonNov 12, 20255.0Rohan in the Wesley chapel office located in The groves at Wesley chapel who was fantastic and pleasant as well!! He fixed my phone which had I think a hundred viruses or whatever but they were wreaking havoc on my phone. In about 15 maybe 20 minutes it was done and was clean and I was a happy camper. You have a wonderful employee there.
- JIJeff Trappe IIOct 24, 20255.0I’ve had a consistently solid experience at my local Best Buy. While the in-store selection can occasionally be limited depending on what you’re looking for, what really stands out is how helpful the staff has been every time. There have been multiple instances where I couldn’t find a product in stock at this location, and rather than turning me away, the team went above and beyond to locate the item at a neighboring store or have it sent directly to their location for easy pickup. That extra step has saved me time and frustration more than once. The in-store team is also knowledgeable about tech and offers advice in a way that’s not pushy, which I appreciate. Whether I’ve needed help understanding a new product or figuring out compatibility for accessories, they’ve always taken the time to make sure I walk out confident in my purchase. The layout of the store is easy to navigate, and checkout is typically smooth. The online pickup counter is also efficient — orders are usually ready fast, and I’m in and out in minutes. Overall, I’d recommend this Best Buy location for its service-first mindset. The team is focused on solving problems and making sure you leave with what you need.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Wesley Chapel?
Best Buy offers a variety of products including TVs, computers, appliances, cameras, home electronics, and video games.
What are the opening hours of Best Buy in Wesley Chapel?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Wesley Chapel offer curbside pickup?
Yes, curbside pickup is available at this Best Buy location.
Can I get Geek Squad support at Best Buy Wesley Chapel?
Yes, Geek Squad support for computer and electronics repair is available at Best Buy Wesley Chapel.
Is the Best Buy store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Best Buy in Wesley Chapel accept debit cards and checks?
Yes, Best Buy accepts debit cards and checks as forms of payment.
Are there any nearby stores where I can buy beauty products after shopping at Best Buy?
Yes, Ulta Beauty and Charlotte Tilbury, both beauty salons and cosmetic suppliers, are located near Best Buy.
Where can I find pet services near Best Buy in Wesley Chapel?
PetSmart and Banfield Pet Hospital are nearby, offering pet supplies and veterinary services respectively.
If I need to ship a package, is there a shipping center near Best Buy Wesley Chapel?
Yes, a UPS Access Point location is nearby providing courier and delivery services.
Are there options for sporting goods and bike rentals near Best Buy?
DICK'S Sporting Goods is close to Best Buy and offers sporting goods as well as bicycle rentals.