Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Wellington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
278 reviews
5 stars
118
4 stars
29
3 stars
15
2 stars
10
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Staff Attitude
Several reviews highlighted issues with staff attitude, including arrogance and dismissiveness, leading to negative customer experiences.
Wait Times
Customers frequently reported long wait times, both for service and appointments, which contributed to frustration and dissatisfaction.
Store Management
Concerns were raised about the management's responsiveness and ability to address customer issues effectively, with some customers feeling ignored or disrespected.
Overall Experience
The overall experience at this location varies significantly, with some customers expressing satisfaction while others reported severe dissatisfaction and a willingness to switch providers.
- EPEric PetersonNov 3, 20251.0Came to return a phone that was in the return window and still sealed in the box. Gave it to the rep and he said there was some glitch in my account, and went into the back room for 10 minutes. He came out, wouldn't look me in the eye, just tapping on his company iPad, and said I couldn't return it. Confused, I then asked what I should do to return the phone and get my money back, and he said "I don't know", and that was it - just went silent. No suggestion like, "let's call the 800 corporate number together, and see what we can do", or any suggestion at all. It was a stare down for 30 seconds after that as I waited for a better response than "I don't know." Plus, I think he felt a little sheepish to come out and tell me he had no idea, because when I told him "I didn't know" wasn't an acceptable answer, and he was representing Verizon corporate, and I needed more guidance in how to solve the problem, he got defensive and a little angry, like if i was outside the store we'd be standing toe to toe getting ready to go at it. Im just trying to return a phone, and he's worried about someone disrespecting him. Felt like I was in high school Worst customer service ever. Poorly trained (at least this guy) and unknowledgeable. Those guys are just in there to grab a few dollars from some sales and that's about it. Anything else and they don't want to deal with it. As a solution, I called Verizon corporate and they sent a mailer to get the phone back because I was in the return window. If the rep inside the store had just taken 5 minutes to help me solve my problem, this had been a five-star review. But you really need to look at who you're hiring in that place.
- JGJerry Gibbs GibbsNov 2, 20255.0Very good customer service and very knowledgeable staff. Denzel made the whole experience stress free.
- ACAaron CiraficeOct 13, 20255.0Dionne was great, he has a very positive and welcoming attitude. He took care of my wife so huge shout out to him.
- NNNancy NoneOct 7, 20255.0Very helpful. I highly recommend location on state road 7 wellington
- FBFrank BizzSep 4, 20255.0Mohammed was great with customer service and got everything done quickly and efficiently. I will only come to the store from now on even if it’s a further drive.
Frequently Asked Questions About Verizon
What are the operating hours for Verizon store in Wellington?
The Verizon store in Wellington is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Wellington, FL?
The Verizon store is located at 1000 S State Road 7, Suite 1, Wellington, FL 33414.
What brands of smartphones and mobile devices does the Verizon store offer?
Verizon offers a range of brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphones.
What types of products can I find at the Verizon Wellington store?
You can find business cell phones, business mobile hotspots, tablets, and laptops at the store.
What services are available at Verizon in Wellington?
Verizon offers mobile plans, wireless internet plans, and voice plans.
Does Verizon Wellington offer in-store pickup or delivery options?
Yes, they provide in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
Can I schedule an appointment to visit the Verizon store in Wellington?
Yes, you can schedule an in-store appointment through their website or using the My Verizon app.
Which nearby restaurants can I visit before or after shopping at Verizon Wellington?
Nearby restaurants include Chipotle Mexican Grill, Panda Express, and Anthony's Coal Fired Pizza, offering Tex-Mex, Chinese, and pizza options respectively.
Are there any electronics or mobile stores near Verizon Wellington?
Yes, Geek Squad and Best Buy are nearby, providing additional options for electronics and mobile devices.
What other services or shops are close to the Verizon store in Wellington that I might find useful?
Nearby you can find eyewear at Warby Parker, banking services at HSBC Bank, beauty products at Ulta Beauty, and pet supplies at Petco.