Best Buy

4.0
1713 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6156 20th St, Vero Beach, FL
32966, United States

Hours

Reviews

4.0
1,713 reviews
5 stars
905
4 stars
355
3 stars
176
2 stars
76
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with long wait times and unhelpful staff being common complaints.

Product Availability

Several reviews noted limited stock and selection, leading to frustration among customers looking for specific items.

Positive Staff Interactions

Despite negative feedback, some customers praised individual staff members for their helpfulness and knowledge.

Installation Issues

There were multiple complaints regarding installation services, including damage to customers' property and poor follow-up support.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant dissatisfaction.
  • DC
    D Cas
    2 days ago
    1.0
    It's best buy. No one there is really an expert. There are stoves(trying to switch to gas) no one could tell me about, cordless vacuums everyone was clueless No one ever showed up to help me with surround sound. Points are sketchy you have them but dont, IDK? And after this review I will get a consolation reply about how sorry my experience was and they promise to do better. so when i go back I can expect more of the same. Maybe best buy can contact me and I can help them with their business model. (All most free if charge) maybe they can redeem their email points the sales reps can never seem to find with your account you have had for 20 yrs
  • TL
    Thai Le
    5 days ago
    1.0
    Paid to have a laptop inspected by geek squad for a defective fan. They told me they couldn’t replace it and I had to get a new laptop. Few weeks later I found the fan and am replacing it myself now.
  • EA
    Elaine Ayala
    Jan 3, 2026
    1.0
    Very disappointing experience at the Vero Beach store. The manager, Jared, was not helpful when I visited. The TV I wanted was in the store, and the website showed it was available for in-store pickup within one hour, which is why I made the trip. However, he said it could not be sold due to inventory and told me I would have to come back later, without a clear explanation. When I asked to speak to a manager, he said he was one of the managers and still did not offer any help. Because of this experience, I will not be returning to this store.
  • PM
    Patrick McG
    Dec 31, 2025
    2.0
    Definitely the the Best Buy of my childhood ! No one interested in helping you ... what u need isn't in stock ... unfortunately horrible service 😪
  • TM
    Ty McQueen
    Dec 31, 2025
    4.0
    It’s a Best Buy… It’s better than the closer Best Buy that we have, as ours seems to employ about two people… And this location, employees multiple people who seem happier with their job… So I guess come here rather than the Melbourne location

Frequently Asked Questions About Best Buy

What are the operating hours for Best Buy in Vero Beach, FL?

Best Buy in Vero Beach, FL is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.

Does this Best Buy location offer curbside pickup?

This Best Buy location offers curbside pickup services for your convenience, although it is currently marked as false for curbside pickup in attributes, so it's recommended to check with the store directly.