Verizon

Reviews

• VH

  Vikki Huntimer

  Jan 15, 2026
  1.0
  I purchased a new phone from Verizon but it had to be shipped. When I received the phone it was supposed to be an easy transfer process. The instructions told me to turn off my old phone after it was backed up and so I followed the instructions. In order to get the codes necessary to do the download, I opened up a separate phone. The new phone copied the third phone instead of the one I wanted. I deleted the information and tried again with the same result. I decided to take it to a Verizon store near me for help. When I arrived, two employees were helping other customers. The third employee, who I believe is named Robert, was walking towards his desk and completely ignored me. One of the busy employees said that they would be with me in just a minute and then told Robert to help me. Not good vibes so far. When I approached him, he asked how I was and I responded letting him know that I was frustrated. I put the three phones on his desk and identified each one as I pulled them out of my box, this is the new one, this is the one that I want transferred and this is the one that it keeps copying. After I identified each phone, he asked me which one was the new one. Obviously listening is not his strong suit. He let me know that I needed to have the phone on that I want to transfer from. I showed him that the instructions clearly stated that I needed to shut the phone off. He then told me that I needed to delete the new phone and start over. I told him that I had already done that. He then let me know that there would be a fee if they had to set up my new phone for me. Frustrated even more, I grabbed my three phones and tossed them into my box and began to storm off. I glanced at Robert and saw him look at another employee and smirk. He did ask me to wait a minute but I was already headed for the door. The next thing that I heard was a very snarky, "Have a nice day" from Robert. No class, no professionalism, no maturity, and the list goes on. Certainly not good traits to have when you are representing a large corporation. I will not step foot back into that Verizon. I will definitely take my business elsewhere.
• MF

  Mark Flory

  Jan 13, 2026
  1.0
  I bought a Google pixel 10 at the Verizon store at 3416 Washington Ave in Titusville FL on January 6th and on Jan. 11th I returned it as per contract for total refund except for a non-refundable restocking fee. During to refefund process the Verizon employee (Kennedy Bittenger) told me there was a scratch on the screen and I would have to pay an additional $50. No matter how hard I looked I couldn't see any scratch. The manager who sold me was not on duty and requested her to keep the phone so he could show me the scratch. When I returned on Monday to speak with Steve Nosworthy he told me he was sorry but the phone was no longer available for him to inspect. So unfortunately there was nothing he could do. This was a total scam from the manager down to employee. I have spoken to other providers and I was told that is a common issue at this store because they get paid on a commission basis. I would never buy from this store again. I have had cellular service for almost 15 years and would never recommend them to anyone. At and t, and metro 1 are much cheaper and more straight up. I put zero stars but review says 5?
• AL

  Alessandra LeConey

  Jan 10, 2026
  5.0
  Very helpful staff. You’re immediately greeted when you walk through the doors. Average parking for a cell phone store - not too little & not too much. The staff is also very knowledgeable - they don’t just hire anyone which is nice , especially when dealing with electronic issues.
• JL

  Jerri Lowe

  Nov 21, 2025
  5.0
  Corbin was excellent helping me with changing plans and did not try to sell me a new cell .
• GY

  Ginny Young

  Nov 19, 2025
  5.0
  I switched from my iPhone X to an iPhone 14. Unfortunately, iPhone X cannot transfer the SIM so I went to the Verizon store and worked with William. He was very friendly, courteous and polite, and got me fixed up very quickly. He was really great.

Frequently Asked Questions About Verizon