Verizon

4.5
459 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 9907 N Dale Mabry Hwy in Tampa, FL 33618

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
9907 N Dale Mabry Hwy, Tampa, FL
33618, United States

Hours

Reviews

4.5
459 reviews
5 stars
383
4 stars
18
3 stars
11
2 stars
7
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of specific employees like Grace, Alex, and Anthony, there were also numerous complaints about unprofessional service, long wait times, and lack of staff during busy hours.

Sales Experience

Several customers reported positive experiences with knowledgeable staff who helped them navigate phone upgrades and plans, while others expressed frustration over being misled about pricing and service options.

Store Management

Multiple reviews highlighted issues with store management, including inadequate staffing during peak hours and poor organization, leading to long wait times and unsatisfactory customer experiences.

Product Knowledge

Many customers appreciated the staff's product knowledge and ability to explain options clearly, although some felt that certain employees lacked the necessary information to assist effectively.

Store Environment

The store was generally described as clean and welcoming, but there were complaints about unsanitary conditions in the restrooms.
  • CL
    Cristian David Lasso
    3 days ago
    1.0
    Se demoran mucho en atender a las personas solo tenían dos personas y no fueron los mejores asesores
  • FF
    Francesca
    5 days ago
    2.0
    This location Is severely understaffed and incredibly inexperienced. First they lost my phone, they told me they’d let me know when it gets delivered and they never did. Then they had no idea how to transfer my data from one phone to the next. Again, just a lot of lazy behavior here and lack of employees. There’s 1 girl running the show and I think help is warranted!
  • AA
    Anthony Alvarez
    Nov 12, 2025
    5.0
    Alex was great. He helped me get into a new phone and Apple Watch seamlessly.
  • JV
    Jessica V
    Oct 31, 2025
    5.0
    Alex did a great job of processing my upgrade. Luis provide a very efficient transfer process. Both completed with friendly customer service. Clean and convient location.
  • WC
    Willie Coca
    Oct 30, 2025
    4.0
    Great experience and great customer service when I went in to upgrade my phone!! Only negative was a $19 insurance plan was applied to my account without me asking for it, apart from that everything was great.

Frequently Asked Questions About Verizon

What are the operating hours of Verizon at 9907 N Dale Mabry Hwy in Tampa, FL?

Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.

Which brands can I find at the Verizon store in Tampa?

You can find brands such as Verizon, Samsung, Google, Apple, Motorola, and LG at the Tampa Verizon store.