Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tampa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
300 reviews
5 stars
187
4 stars
26
3 stars
12
2 stars
11
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; some customers praised individual staff members for their helpfulness and dedication, while others reported rude and unprofessional behavior from management and staff.
Sales Practices
Several reviews indicated a focus on upselling and misleading promotions, leading to dissatisfaction among customers.
Staff Knowledge
While some employees were noted for their expertise and problem-solving skills, others were criticized for lack of knowledge and inability to assist effectively.
Store Environment
Customers expressed concerns about long wait times and unwelcoming atmospheres, with some noting a decline in service quality over time.
- EDEric Dillinger1 day ago5.0One of the best experiences at a mobile phone outlet in years. Juan was exceptional, solved the problem with our brand new phone in minutes and did it with a relaxed approach that left us both extremely happy with Verizon. Well done Juan!!
- MKMegan KearneyDec 7, 20255.0I can’t say enough great things about the customer service at this Verizon location. After spending weeks on Verizon chat and visiting the Carrollwood (Dale Mabry) store—where I kept getting different answers and the runaround—I decided to try a different location. Within minutes of walking in, the manager, Jamie, came over and introduced herself and assured me I would be taken care of. Shortly after, I was helped by an employee named Brandon, who was incredibly knowledgeable, professional, and efficient. He resolved an issue I had been dealing with for weeks in just a few minutes and gave me the clear answers I had been looking for. Jamie and Brandon went above and beyond, and their customer service truly stood out. This is now the only Verizon location I’ll go to in Tampa. So thankful for their help!
- ASAmar SeifDec 6, 20251.0I have never experienced such poor customer service as I did at this Verizon location. It took three weeks to finally receive my phone, and only after I came into the store myself. Throughout this process, I dealt with the store manager, Felix, who misled me at every step — from the promotion details to basic service questions. I visited this store four separate times to ask why the promotion I was promised was not applied. Each time, I was dismissed and told to “call customer service,” with no effort to help me directly. On my most recent visit, I asked to speak with Felix. The associate went to the back, returned, and told me Felix had “left for the day” and would not assist me. When I insisted, Felix eventually came out, but instead of addressing my issue, he yelled at me in front of other customers, slapped the table, and told me to sit down. I refused to be disrespected in that way. Rather than listening or resolving the problem, Felix accused me of calling him a terrible manager (which I did not) and then shouted for me to “get out of my store” while refusing to provide his manager’s contact information or escalate the issue. He even instructed his staff not to assist me further. This is the worst customer experience I have ever had. A manager’s role is to lead by example, resolve issues, and treat customers with respect. Instead, Felix displayed hostility, dishonesty, and complete disregard for Verizon’s values. I strongly urge Verizon leadership to review this incident and take immediate action — no customer should ever be treated this way. I will be canceling my service I will need to come to the store and have a regional manager present.
- DWDavid WidellDec 3, 20251.0Need to learn when to stop selling. I have 60 lines with Verizon, this experience has me entertaining other carriers.
- DLDebra LopezNov 21, 20251.0They are all to busy talking.
Frequently Asked Questions About Verizon
What types of smartphones are available at the Verizon store in Tampa?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23 models.
How can I schedule an in-store appointment at Verizon in Tampa?
You can schedule an in-store appointment by visiting their website or using the My Verizon app.
What are the store hours for Verizon in Tampa?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon offer in-store pickup and delivery services?
Yes, Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods does the Verizon store in Tampa accept?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash-only transactions.
Which mobile brands does Verizon Tampa carry?
Verizon Tampa carries Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.
Are there any nearby places to eat before or after visiting Verizon in Citrus Park?
Yes, nearby restaurants include LongHorn Steakhouse, Smokey Bones Bar & Fire Grill, Keke's Breakfast Cafe, Chili's Grill & Bar, Olive Garden, The Wing Experience, and The Burger Experience.
Where can I get postal or shipping services near the Verizon store?
FedEx Office Print & Ship Center and RushMyPassport in FedEx Office are located nearby for printing, shipping, and passport services.
Are there any nearby retail stores for fashion accessories near Verizon Citrus Park?
Yes, nearby options include Lids for hats, Pandora and Jared The Galleria of Jewelry for jewelry, Avenue for women's clothing, Crazy 8 for children's clothing, and Old Navy.
What accessibility and service features does the Verizon store offer?
The Verizon store offers wheelchair accessible parking, in-store shopping and pickup, same-day delivery, and accepts multiple forms of payment.