Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Steven, Max, and Josue.
Product Availability
Several reviews indicated issues with product availability, including stock shortages and miscommunication regarding orders.
Store Experience
Customers appreciated the clean and organized store layout, but some reported long wait times for assistance and inadequate staffing.
Geek Squad Services
Geek Squad received positive feedback for their technical support and problem-solving abilities, although there were some complaints about service inconsistencies.
Sales Practices
Some customers expressed frustration with aggressive upselling tactics and miscommunication about pricing and promotions.
WI
Walt's Upholstery, Inc.
Nov 13, 2025
1.0
The Geek Squad at this location is HORRIBLE! Very unknowledgeable staff! Dropped two Dell Desktops off for repair, one which was less than 3 months old. They told us they couldn't repair the older laptop and said they would disgard it since it was unrepairable. So we went back to pick up the newer desktop (that was less than 3 mos old). Not only was it not there, but they gave us back the older desktop that they originally said they were unable to repair and said they had been thrown out. They had no record of the newer desktop anywhere's and did not offer a replacement. Will never do business at Best Buy again. VERY DISAPPOINTED!!!
WA
Wick Ave
Nov 10, 2025
3.0
Took forever to get someone to help me but when I did he was very helpful and informative
KF
KMK Family
Nov 8, 2025
5.0
Cam was amazing we had a demo appointment and drove from Ft Myers here, to test the demo. We are very excited after our appointment and will be ordering two Rayband Meta display glasses thanks to Cam! Thank you for having such an amazing employee that cares!!
EM
Elvis Mendez
Oct 31, 2025
5.0
It's the only store I'd buy things for, geek squad is knowledgeable across many platforms and items so your initial purchase can always be reviewed and fixed by them as a service! Thanks bb
IG
Indira Gonzalez
Oct 17, 2025
5.0
Cinco estrellas para el joven José pimienta quien el día de hoy me atendió con muy buena actitud y alto conocimiento en tratar al costume
Llegue divide do no compromise mas en esta tienda y sali muy bien atendida gracias José
Y fuera bueno llegar a las tiendas y encontrar personas como el