Best Buy

Reviews

• AD

  ANDREA CAROLINA GOMEZ DURAN

  Feb 26, 2026
  1.0
  I am extremely disappointed with this company. The extended warranty they advertise is misleading and does not provide the support they promise. When you actually need assistance, they do not help in a timely or effective manner. The technical service is very poor, and the support team does not provide adequate solutions. On top of that, they take three to five business days just to review a laptop, which is completely unacceptable—especially when the device is essential for work. Overall, the experience has been frustrating and unprofessional. I would not recommend purchasing the extended warranty or relying on their service.
• SR

  Steven Rios

  Feb 22, 2026
  1.0
  Me tomo 45 minutos hacer una compra ya sabiendo lo que quería porque el personal es el más lento, desatento y patético que he visto en mi vida.
• RH

  Robert Herrera

  Feb 18, 2026
  1.0
  Worse customer service ever. Every time I walk into this store I leave upset. They have a ton of employees walking around and make you wait for someone to come assist you whenever they feel like it. I’m sure they have lost a ton of business to Amazon and they still fail to offer decent customer service. Every time I come in to buy something, I end up buying from Amazon because I get tired of waiting. Nobody in that store has a sense or urgency, you walk in, and it’s like you’re invading their peaceful relaxed ambiance. Here I am again, leaving and buying what I came to buy from Amazon. Best buy is nothing like it used to be. They should consider moving the store online only.
• SO

  Sebastian Olivera

  Feb 14, 2026
  1.0
  They told me they were going to price match a product and never submitted it. Customer service does not help and other Best Buy locations are not willing to help out either.
• FM

  Felix Matos

  Feb 3, 2026
  1.0
  Worst Best Buy ever, plenty of employees but service is non existent. Waited more than 10 minutes at camera area, GoPro and Insta 360 booth; employees keep walking here and there, no one asks if we need help even though we were waiting for help as we said at the entrance… No one came after all, when we left, went to main entrance host (the one that told us to wait when we came) and told her that no one show up, young female just smiled and said; “ok”!!!. Never again. This was on Saturday Jan 31st. Went ahead and order camera thru B&H.

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